Managing Innovation in the Digital World
Description
Managing Innovation in the Digital World presents an integrated approach to innovating successfully in our increasingly digital world. Digital refers to the processing, transfer and storage and using of information by electronic means and the broad opportunity for transformation this creates. It is the catalyst, raw material and glue which will enable the creation of better and more sustainable organizations and industries.
This book highlights how the unit of competition and performance is shifting from the organization to the ecosystem and discusses the evolution of the Open Innovation 2.0 paradigm whereby multiple stakeholders collaborate and combine to deliver new propositions based on shared vision and shared values. Packed with rich case studies from both private and public sector organizations such as Intel, Mastercard, Anam and Ireland's Health Service, the book not only shares new digital innovation theory but also elucidates this with practical tools and lessons. It discusses the critical importance of an open, generative culture which supports experimentation and risk and introduces an Innovation Capability Maturity Framework which allows organizations to assess their innovation capability and then systematically identify actions to improve it.
With its focus on value as the core metric by which all innovation in measured, this is an essential book for all professionals who, using digital technologies, seek to create better products and services, better industries and a better and more sustainable world.
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Persons
Esther Baldwin is a Solutions Architect and Artificial Intelligence Strategist at Intel Corporation. She is an Eisenhower Fellow from Liverpool, U.K. Esther has enjoyed leadership and technical roles including three assignments to China and has built data centers in the UK, Japan and USA. She has served as technical assistant to the Vice President of Intel Research and Future Technologies Research and Director of Innovation for Intel Semiconductor Dalian, China and was responsible for building an innovation culture, taking ideas to prototype in months, and conceived and led the first factory machine learning for predictive maintenance project. Esther designs workshops on Innovation and AI helping companies identify relevant AI uses and "get started". She was an Executive Committee member for the American Chamber of Commerce NE China where she lectured on Innovation Science to local members and universities. Esther served on the National Advisory Council for Innovation and Entrepreneurship (NACIE 3.0) for two United States Secretaries of Commerce and was an Economic Advisor for the Jieyang, Guangdong government. She obtained an MSc in International Management (International MBA) with Mandarin from the Thunderbird School of Global Management, and has aa BSc double major in Design Engineering Technology (College of Engineering), and Design (College of Fine Arts), Brigham Young University.
Martin Curley is Professor of Innovation at Maynooth University and Director of the Digital Health Ecosystem at the Innovation Value Institute at Maynooth University, Ireland. Most recently Martin was Chief Information Officer and Director of Digital Transformation for Ireland's National Health Service (HSE) and previously was Senior Vice President at Mastercard and head of Global Digital Practice. As Chair of the European Commission Open Innovation Strategy and Policy Group he co-created the breakthrough Open Innovation 2.0 paradigm. He has previously been Vice President, Senior Principal Engineer and Director of Intel Labs Europe as well as Global Director of IT Innovation at Intel Corporation. He is the author of eight books on innovation, digital and entrepreneurship. Recognized as a transcendental innovation leader, he has delivered digital and innovation executive education across the world. He is the co-founder of the Innovation Value Institute and the creator of the IT Capability Maturity Framework used by hundreds of firms globally to improve the value they create from IT. He has a BE in Electronic Engineering and a Masters in Business Studies from University College Dublin and a PhD in Information Technology from Maynooth University.
Content
1 Introduction 1
The Importance of Innovation 2 Innovation's Virtuous Circle 3
Three Types of Innovation 4 Radical Innovation 4
Incremental Innovation 5 Innovation by Reapplication 5
Innovation Need Not be Wholescale Invention 5 Innovation is Not Just About Products and Services 7
Investment in Innovation 7
Value Creation Opportunities 9
Open Innovation and the Drive for Best End Value 10 Innovation Shifts in Business Models 12
IT Innovation: A Two-Part Process 12 Creation 12
Adoption and Diffusion 13 Innovation as a Lateral Process 16
Barriers to Innovation 17
In This Book ... 17 S
Summary 19
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- Business Value Management 21
The Importance of a Common Language 22 The Cost of Miscommunication 23 Business Value Dials 25
Business Value and IT Efficiency 27 Building Innovation Business Cases 29
IT Innovation Business Cases 29
Portfolio Management 31
Post-Implementation Review 32
Summary 32
- IT Innovation 33
The Special Case of IT Innovation 34
The Six Parallel Vectors of IT Innovation 35 Vision 36
From Vision to Prototype 38 Business Case 40
Business Process Change 42 Organizational Change 42 Customer or Societal Change 43
Summary 47
- Systemic Innovation 49
Managing Systemic Innovation 50 Systemic Innovation 52
Capability Maturity Framework for Systemic Innovation 54 Ad Hoc 54
IT Innovation CMF Basic Level of Maturity 55
IT Innovation CMF Intermediate Level of Maturity 55 IT Innovation CMF Advanced Level of Maturity 58 IT Innovation CMF Optimizing Level of Maturity 60
Innovation Excellence and Operations Excellence 64 Systemic Innovation Imperatives 64
Summary 65
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- Innovation Capability 67
IT Innovation Project Stages 68 Ideate 69
Brainstorming 69
Lateral Thinking 69
TRIZ 71
Ethnographic Research 71
Prototype 73
Concept Cars 73
Usage Models 74
User-Centered Design 74
Refine 75
Outsource 76
Open Source 76 Software as a Service 76 Open Innovation 77
Diffuse 77
Web 2.0 Internet 77
Mashups 79
Crowd Sourcing 79
Copy-Exactly 80
Other Diffusion Techniques 80 Summary 81
- Innovation Assessment 83
Intel's Innovation Self-Assessment Process 84 Assessment Teams 84
The Assessment Process 84
The Self-Assessment Framework 85
Section 1. Management Commitment 86
Section 2. Business Responsibility 88
Section 3. Innovation Competency 89
Section 4. Enterprise Values 90
Section 5. Innovation Support 92
Section 6. Impact of Innovation 92 Scoring the Self Assessment 93 Developing an Action Plan 96 Moving to the Next Maturity Level 98
Management Commitment 99
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Business Responsibility 101
Innovation Competency 103
Enterprise Values 105
Innovation Support 106 Impact of IT Innovation 108
The Importance of Innovation Assessment 110 Summary 111
- Innovation Pipeline Management 113
The IT Innovation Pipeline 114 Pipeline Stages 115 Pipeline Value Paths 116
Managing the IT Innovation Pipeline 117 Step 1: Design the Pipeline 118
Step 2: Capture Innovation Ideas 120
Step 3: Create and Populate a Registration System 121 Step 4: Choose a Vetting Procedure 122
Step 5: Manage the Innovation Project Portfolio 123 Step 6: Establish and Use Value Realization Metrics 125
Improving Yield for IT Innovations 126 Tactics for Improving Yield 127 Sample Results 127
Intel Innovation Index 128 Summary 129
- Diffusion of IT Innovation 131
Diffusion Fundamentals: How Innovations are Adopted 132
Categories of Adopters 132 The Chasm 133
Chasm Two 134
The S-curve Perspective 135 Metcalfe's Law 137 Gladwell's Tipping Point 138 Friedman's Flat World 139
Diffusion Fundamentals: Lessons Learned 140 Diffusion of IT Innovation 141
Assets, Methods, Skillsets 142
Develop Infrastructure 142
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Prepare Technical Support 144 Marketing Innovations 145
One Final Ingredient for Success 147 Summary 147
- Launching Systemic IT Innovation 149
Gaining Management Commitment 150 Create and Communicate a Vision 150 Develop an Innovation Strategy 151 Measure Business Value 152
Developing Innovation Capabilities 153 Training 153
Reinforcing Innovation 154
Innovation Centers 155 Creation and Diffusion 156 Intel's Experience 158
Innovation Enablers and Inhibitors 158 Systemic Innovation 159
Culture and Innovation 160
Summary 160
Stay in touch 161
Appendix A Case Studies in IT Innovation 163
Wireless Westminster, Part 1 164
Vision 164
The Prototype 165
The Business Case 167 Wireless Westminster, Part 2 169
Business Process Changes 169
Organizational Changes 170 Societal and Customer Changes 170 Vision Revisited 170
Epilogue 171
Innovative eSupport at Intel, Part 1 172 A Vision is Born 173
Formalizing the Effort 173 Calling for the Question 174
Innovative eSupport at Intel, Part 2 175
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Appendix B Innovation Assessment Tools 179
Intel's Self-Assessment Tool 180
Section 1. Management Commitment 180
Section 2. Business Responsibility 182
Section 3. Innovation Competency 184
Section 4. Enterprise Values 185
Section 5. Innovation Support 189
Section 6. Impact of Innovation 190 Appraising Innovation Performance 191
References 193
Index 199