Industry's Guide to ISO 9000

The essential guide to achieving compliance

INDUSTRY'S GUIDE TO ISO 9000

For manufacturers to compete in today's highly competitive globalmarketplace, compliance with ISO 9000 standards has become anecessity. Industry's Guide to ISO 9000 offers industrypractitioners a complete reference guide to achieving compliance asefficiently and painlessly as possible. It focuses on changes atthe product development level and on the technical and managerialprocesses needed to implement them.

Introduces ISO 9000, including audits, documentation, andimplementation
* Provides an overview of recent developments in global qualitystandards
* Emphasizes project management techniques
* Examines the relationship between ISO 9000 and Total QualityManagement Industry's Guide to ISO 9000 is an invaluable referencesource for professionals in all functional areas of industry,including engineers, designers, managers, and supervisors.

Astute manufacturers know that consumer behavior has changeddrastically in recent years. They know that customers have becomemuch more demanding; and that only high-quality products willsurvive in today's competitive marketplace. In the light of thesedevelopments, the set of guidelines known as ISO 9000 has emergedas a worldwide standard of quality and customer service.

To help manufacturers achieve compliance with these standards and,therefore, be able to compete globally, Industry's Guide to ISO9000 offers a complete reference book for industry practitioners.It emphasizes technical and managerial processes, especiallyproject management techniques, to implement changes at the productdevelopment level. Because personnel play a central role in the ISO9000 standard, Industry's Guide to ISO 9000 focuses onpeople-related issues and shows how, with proper management,normally arduous procedures can be made easier for allconcerned.

Key features of this exceptional book include:
* Background review of global quality perspectives new definitionsof quality, international standards, and the role of leadership
* Introduction to ISO 9000 definition, purpose, implementation,audits, documentation, and more
* An analysis of the relationship between ISO 9000 and TotalQuality Management
* ISO quality system requirements, project management, and planningguidelines
* Quality audit techniques, including the types of audit,management review, and sampling strategy

This invaluable reference tool includes appendices with glossariesof international business and quality-related terms, units andmeasures conversion factors, and sources of further information onISO 9000.

Practitioners in all functional areas of business and industryindustrial and systems engineers, process engineers, designers,R&D managers, plant managers, production supervisors,manufacturing engineers, and quality engineers will find Industry'sGuide to ISO 9000 an essential guide to professional success.