Assertiveness At Work: A Practical Guide To Handling Awkward Situations
3rd Edition
Published on 16. June 1999
Book
Paperback/Softback
224 pages
978-0-07-709533-8 (ISBN)
Description
This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.
More details
Edition
3rd edition
Language
English
Place of publication
London
United Kingdom
Publishing group
McGraw-Hill Education - Europe
Illustrations
Illustrations
Dimensions
Height: 229 mm
Width: 150 mm
Thickness: 15 mm
Weight
370 gr
ISBN-13
978-0-07-709533-8 (9780077095338)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
Book
11/1990
2nd Edition
McGraw-Hill Publishing Co.
€14.84
Article exhausted; check for reprint
Person
Ken and Kate Back are the founders and directors of Ken and Kate Back Limited which specialises in assertiveness training for people at work. They have brought together their extensive training experience to produce videos and articles on assertiveness, and have also appeared on television programmes to promote assertiveness in the workplace.
Content
Chapter 1: Assertion, non-assertion and aggression, Chapter 2: Recognising assertive, non-assertive and aggressive behaviour, Chapter 3: Beliefs and Rights, Chapter 4: Starting to be more assertive, Chapter 5: Negotiating assertively, Chapter 6: Saying 'No' assertively, Chapter 7: Types of assertion, Chapter 8: Handling negative feelings, Chapter 9: Giving and receiving criticism about performance, Chapter 10 How others influence you, Chapter 11: Handling aggression from others, Chapter 12: Handling non-assertion from others, Chapter 13: Being assertive upwards, Chapter 14: Contributing assertively to meeting, Chapter 15: Assertion during times of change, Chapter 16: Assertiveness and Stress, Chapter 17: Continuing to increase your assertiveness.