Assertiveness at Work: A Practical Guide to Handling Arkward Situations
2nd Edition
Published on 31. October 1990
Book
Hardback
164 pages
978-0-07-707377-0 (ISBN)
Description
A self-training book designed to meet managers' needs for work situation applications. The authors introduce ideas of assertiveness and provide practical suggestions for developing assertiveness in a range of familiar situations, in a way that minimises conflict and stress.
More details
Edition
2nd edition
Language
English
Place of publication
United States
Publishing group
McGraw-Hill Education - Europe
Target group
Professional and scholarly
Illustrations
Illustrations
ISBN-13
978-0-07-707377-0 (9780077073770)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Assertion, Non-Assertion and Agression.Recognising Assertive, Non- Assertive and Agressive Behaviour.Rights.Types of Assertion.Handling Negative Feelings, Giving and Receiving Criticism About Performance.How Others Influence You.Resolving Conflict.Contributing Assertively at Meetings, Continuing to Increase Your Assertiveness.Assertiveness and Change.Assertiveness and Stress.