How to be an Even Better Manager

Chapter - 00: Introduction;
Chapter - 01: How to be a better manager;


Section - ONE: General management;


Chapter - 02: How to achieve continuous improvement;
Chapter - 03: How to improve organizational capability;
Chapter - 04: How to manage corporate culture;
Chapter - 05: How to benchmark;
Chapter - 06: How to delight customers;


Section - TWO: Business and financial management;


Chapter - 07: How to be businesslike;
Chapter - 08: How to make a business case;
Chapter - 09: How to prepare a business plan;
Chapter - 10: How to conduct business model innovation;
Chapter - 11: How to budget;
Chapter - 12: How to cut costs;
Chapter - 13: How to read a balance sheet;
Chapter - 14: How to use financial ratios;


Section - THREE: Managing people;


Chapter - 15: How to develop people;
Chapter - 16: How to coach;
Chapter - 17: How to handle people problems;
Chapter - 18: How to be a better leader;
Chapter - 19: How to herd cats;
Chapter - 20: How to motivate people;
Chapter - 21: How to persuade;
Chapter - 22: How to empower;
Chapter - 23: How to enhance engagement;
Chapter - 24: How to run a meeting;
Chapter - 25: How to be an effective member of a meeting;


Section - FOUR: Management skills;


Chapter - 26: How to communicate;
Chapter - 27: How to control;
Chapter - 28: How to coordinate;
Chapter - 29: How to delegate;
Chapter - 30: How to make things happen;
Chapter - 31: How to manage your boss;
Chapter - 32: How to manage change;
Chapter - 33: How to manage conflict;
Chapter - 34: How to manage a crisis;
Chapter - 35: How to manage performance;
Chapter - 36: How to set objectives;
Chapter - 37: How to manage projects;
Chapter - 38: How to manage risk;
Chapter - 39: How to manage stress;
Chapter - 40: How to manage time;
Chapter - 41: How to negotiate;
Chapter - 42: How to organize;
Chapter - 43: How to plan and prioritize;
Chapter - 44: How to deal with office politics;


Section - FIVE: Personal skills;


Chapter - 45: How to assess your own performance;
Chapter - 46: How to get on;
Chapter - 47: How to develop your emotional intelligence;
Chapter - 48: How to be confident;
Chapter - 49: How to be assertive;
Chapter - 50: How to be decisive;
Chapter - 51: How to solve problems;
Chapter - 52: How to be both efficient and effective;
Chapter - 53: How to be creative;
Chapter - 54: How to innovate;
Chapter - 55: How to interview;
Chapter - 56: How to be interviewed;
Chapter - 57: How to listen;
Chapter - 58: How to make effective presentations;
Chapter - 59: How to write reports;
Chapter - 60: How to network;
Chapter - 61: How to be strategic;
Chapter - 62: How to think clearly;
Chapter - 63: How to troubleshoot;
Chapter - 64: How to recover from setbacks;
Chapter - 65: How things go wrong and how to put them right