The Handbook of Management and Leadership
A Guide to Managing for Results
1st Edition
Published on 3. April 2005
Book
Paperback/Softback
256 pages
978-0-7494-4344-3 (ISBN)
Description
The Handbook of Management and Leadership provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know about the skills of management and approaches to effective leadership. The book also deals with three other important areas of management: change management, continuous improvement and the achievement of high levels of customer service. The book is aligned to the professional standards of the Chartered Institute of Personnel and Development (CIPD) for Managing for Results which is one of the main sections of the Leadership and Management set of standards. It therefore provides a complete presentation of all that students need to know to pass that examination, which is an essential portal to chartered membership of the CIPD. It also deals with the subject areas covered by the Management Standards Centre.
Reviews / Votes
"Packed with information on key theories and best practice. Written in a clear readable style...useful reading for managers and students." Business Executive "A revealing book that will help readers to develop leadership skills in others and guide them towards personal excellence as a leader." Business Executive "A very well written and concise handbook, which is likely to be a valuable source of reference for aspiring and established managers, as well as those who have responsibility for training and developing managers...A very useful and informative read for mangers, trainers as well as students. It is also likely to be a very useful source of information for managers to dip in to certain chapters as the need arises." Training Journal "Includes international case studies and is packed with information on key theories and best practice. Written in a clear readable style, it has many checklists, diagrams and summaries...useful reading for managers and students." Business Executive "This book is primarily about the practice of management - the art and science of getting things done. But it is also about leadership - how things get done through people." European Foundation for Management Development "The definitive guide on the processes of management and leadership." Commerce & Industry "Including real-world examples, they differentiate between management and leadership, and overview various change models/approaches to customer service and quality management." Reference & Research Book News "Provides a complete presentation of all that students need know to pass CIPD examinations." Management Services "A useful and well laid out manual...it is an easy-to-follow guide suitable for the student and those new to management practice, with sufficient information to be of use to those with more experience... it is also a useful coaching tool... a succinct guide to management... as a handbook to keep on your desk, it works very well." Useful ***** Practical ***** Personnel TodayMore details
Language
English
Place of publication
London
United Kingdom
Target group
Professional and scholarly
Product notice
Paperback (trade)
Dimensions
Height: 246 mm
Width: 189 mm
ISBN-13
978-0-7494-4344-3 (9780749443443)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Michael Armstrong
Armstrong's Handbook of Management and Leadership for HR
Developing Effective People Skills for Better Leadership and Management
Book
11/2016
4th Edition
Kogan Page Ltd
€60.60
Shipment within 10-20 days
Michael Armstrong | Tina Stephens
Armstrong's Handbook of Management and Leadership
A Guide to Managing for Results
Book
06/2009
2nd Edition
Kogan Page Ltd
€57.19
Article exhausted; check for reprint
Persons
Michael Armstrong is a Fellow of and former Chief Examiner (Employee Reward) for the Institute of Personnel and Development. He is an independent management consultant with extensive experience in the aerospace and food industries and in publishing, and the author of many bestselling titles published by Kogan Page.
Tina Stephens is Chief Examiner (Employee Reward) for the Chartered Institute of Personnel and Development.
Tina Stephens is Chief Examiner (Employee Reward) for the Chartered Institute of Personnel and Development.
Content
The Practice of Management: *The nature of management; *The role of the manager; *Leadership; *Making things; *Managerial activities; *Managerial approaches; *Strategic management; *Systems and process management; *Management development. Delivering Change: *The process of change; *The context of change. Enhancing Customer Relations: *The basis of customer service; *Approaches to customer service; *Achieving high levels of customer service. Enabling continuous improvement: *Continuous improvement; *Quality management.
The Practice of Management: *The nature of management; *The role of the manager; *Leadership; *Making things; *Managerial activities; *Managerial approaches; *Strategic management; *Systems and process management; *Management development. Delivering Change: *The process of change; *The context of change.
Enhancing Customer Relations: *The basis of customer service; *Approaches to customer service; *Achieving high levels of customer service. Enabling continuous improvement: *Continuous improvement; *Quality management.
Enhancing Customer Relations: *The basis of customer service; *Approaches to customer service; *Achieving high levels of customer service. Enabling continuous improvement: *Continuous improvement; *Quality management.