Professionalism
Real Skills for Workplace Success
Published on 16. January 2007
Book
Paperback/Softback
240 pages
978-0-13-171439-7 (ISBN)
Description
For courses in Career/Workforce Readiness, Human Relations, Professional and Career Development and Resume, Job Search and Interview Skills.
Professionalism: Real Skills for the Real Workplace extends beyond a typical resume/job search text to seamlessly emphasize the relationship between resume development, job search skills, and human relations. Developed with input from industry leaders, it addresses topics students need to know when transitioning from campus to the workplace and fills the NBEA Professional Development requirement. Organized in a module format, it includes unique coverage of financial planning; business etiquette and professional behavior; appropriate use of workplace technologies; written business communications; and individual performance and business strategy.
Professionalism: Real Skills for the Real Workplace extends beyond a typical resume/job search text to seamlessly emphasize the relationship between resume development, job search skills, and human relations. Developed with input from industry leaders, it addresses topics students need to know when transitioning from campus to the workplace and fills the NBEA Professional Development requirement. Organized in a module format, it includes unique coverage of financial planning; business etiquette and professional behavior; appropriate use of workplace technologies; written business communications; and individual performance and business strategy.
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 276 mm
Width: 210 mm
Weight
454 gr
ISBN-13
978-0-13-171439-7 (9780131714397)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Book
04/2010
2nd Edition
Pearson
€47.03
Article exhausted; check for reprint
Persons
Sandra B. Bolt has a Masters in Business Administration with an emphasis in human resource management. She has been teaching in the college setting for over 17 years. She is currently a tenured faculty member and Chair of the Business & Technology Department at Fresno City College in Fresno, California. Her teaching areas of expertise include workplace relationships, office occupations, office technology, resume/interview, and document formatting. She has extensive secretarial experience, office, training and leadership experience. She is a certified Crown Financial Leader and Trainer and has lead many personal financial management sessions to community groups.
Lydia E. Anderson has a Masters in Business Administration with an emphasis in marketing. In addition to years of corporate marketing and strategic planning experience, she has been teaching for over ten years in a community college setting. She is currently a tenured faculty member and Chair of the Business Administration and Marketing Department at Fresno City College in Fresno, California. Her teaching areas of expertise include human relations in business, management/supervision, human resource management, and marketing. Ms. Anderson regularly consults with corporations and serves as a guest columnist for a business periodical writing on topics relating to human relations and management.
Both authors have used their professional, educational, and personal experiences to provide readers with realistic stories and challenges experienced in a typical workplace.
Lydia E. Anderson has a Masters in Business Administration with an emphasis in marketing. In addition to years of corporate marketing and strategic planning experience, she has been teaching for over ten years in a community college setting. She is currently a tenured faculty member and Chair of the Business Administration and Marketing Department at Fresno City College in Fresno, California. Her teaching areas of expertise include human relations in business, management/supervision, human resource management, and marketing. Ms. Anderson regularly consults with corporations and serves as a guest columnist for a business periodical writing on topics relating to human relations and management.
Both authors have used their professional, educational, and personal experiences to provide readers with realistic stories and challenges experienced in a typical workplace.
Content
MODULE 1: SELF-MANAGEMENT
CHAPTER 1
YOUR ATTITUDE AND PERSONALITY............................................................................
All About You.............................................................................................................
Personality and Values.................................................................................................
Attitudes......................................................................................................................
Self-Esteem, Self-Image, and Projection......................................................................
Dealing with Negative "Baggage".................................................................................
Locus of Control.........................................................................................................
Learning Styles............................................................................................................
Your Personal Handbook............................................................................................
CHAPTER 2
GOAL SETTING AND LIFE MANAGEMENT....................................................................
The Importance of Personal Goal Setting......................................................................
Influences of Goals......................................................................................................
How to Set Goals........................................................................................................
Creating a Life-Plan.....................................................................................................
Priorities......................................................................................................................
Mentoring....................................................................................................................
CHAPTER 3
PERSONAL FINANCIAL MANAGEMENT........................................................................
Personal Financial Management...................................................................................
How Personal Financial Management Affects Your Performance..................................
Your First Paycheck....................................................................................................
Money Management....................................................................................................
Wise Use of Credit......................................................................................................
Debt Management.......................................................................................................
Credit Reports.............................................................................................................
Savings and Investments..............................................................................................
Identity Theft...............................................................................................................
CHAPTER 4
TIME AND STRESS MANAGEMENT/ORGANIZATION SKILLS....................................
The Impact of Stress on Performance...........................................................................
Types of Stress............................................................................................................
Dealing with Stress......................................................................................................
Time Management Tips and Tricks...............................................................................
Organizing and Performance........................................................................................
MODULE 2: WORKPLACE BASICS
CHAPTER 5
ETHICS, POLITICS, AND DIVERSITY...............................................................................
Ethics Defined.............................................................................................................
Influences on Ethics at Work........................................................................................
Power and Ethics.........................................................................................................
Increasing Your Power Bases......................................................................................
Politics and Reciprocity................................................................................................
Corporate Values/Culture............................................................................................
Making Ethical Choices...............................................................................................
When Others Aren't Ethical.........................................................................................
Diversity Basics...........................................................................................................
Forms of Diversity.......................................................................................................
Stereotypes and Prejudice Cultural Differences.............................................................
Cultural Differences.....................................................................................................
CHAPTER 6
ETIQUETTE/DRESS..............................................................................................................
Executive Presence......................................................................................................
Influences of Dress in a Professional Environment.........................................................
Tips from Head to Toe................................................................................................
Jewelry, Body Piercing, and Tattoos............................................................................
Casual Workdays and Special Events..........................................................................
Business Etiquette........................................................................................................
Handshakes.................................................................................................................
Dining..........................................................................................................................
Technology at Work....................................................................................................
Other Etiquette Basics.................................................................................................
CHAPTER 7
DIVERSITY...........................................................................................................................
Diversity Basics...........................................................................................................
Forms of Diversity.......................................................................................................
Stereotypes and Prejudice Cultural Differences.............................................................
Cultural Differences.....................................................................................................
CHAPTER 8
CUSTOMER SERVICE/QUALITY
Productivity in the Workplace......................................................................................
Lines of Authority........................................................................................................
Who is the Company...................................................................................................
Quality and the Company.............................................................................................
Quality........................................................................................................................
Excellent Customer Service Defined.............................................................................
The Impact of Customer Service..................................................................................
The Difficult Customer.................................................................................................
MODULE 3: RELATIONSHIPS
CHAPTER 9
ACCOUNTABILITY AND WORKPLACE RELATIONSHIPS...........................................
Empowerment.............................................................................................................
Workplace Relationships.............................................................................................
Executives/Senior Officials...........................................................................................
Your Boss...................................................................................................................
Colleagues...................................................................................................................
Others within the Organization......................................................................................
When Relationships Turn Negative...............................................................................
Dating at Work............................................................................................................
Socializing...................................................................................................................
Breaks and the Break-Room.......................................................................................
Miscellaneous Workplace Issues..................................................................................
CHAPTER 10
COMMUNICATION............................................................................................................
Workplace Communication and Its Channels................................................................
The Communication Process........................................................................................
Verbal Communication................................................................................................
Nonverbal Communication...........................................................................................
Written Communication...............................................................................................
The Business Letter.....................................................................................................
The Business Memo....................................................................................................
The Business E-Mail....................................................................................................
The Thank You Note...................................................................................................
Documentation............................................................................................................
Telecommunication......................................................................................................
Foul Language.............................................................................................................
Potential Offensive Names...........................................................................................
Not Always About You...............................................................................................
CHAPTER 11
TEAMWORK, MOTIVATION, AND LEADERSHIP..........................................................
Teams and Performance..............................................................................................
Characteristics of a Team Member...............................................................................
Motivation...................................................................................................................
Leadership..................................................................................................................
Becoming a Leader......................................................................................................
CHAPTER 12
CONFLICT AND NEGOTATION........................................................................................
Conflict.......................................................................................................................
Conflict Management Styles.........................................................................................
Harassment.................................................................................................................
Workplace Bullies.......................................................................................................
Know Your Rights.......................................................................................................
Resolving Conflict at Work..........................................................................................
Resolving a Conflict Under a Union Agreement............................................................
Workplace Violence....................................................................................................
Agree To Disagree......................................................................................................
MODULE 4: QUALITY AND THE FUTURE
CHAPTER 13
HUMAN RESOURCE MANAGEMENT..............................................................................
Human Resource Management Department..................................................................
Employee Orientation..................................................................................................
Employee Handbook...................................................................................................
Dress Code.................................................................................................................
Employment-At-Will and Right to Revise.....................................................................
Employment Status......................................................................................................
How to Behave at Performance Evaluations.................................................................
Benefits.......................................................................................................................
Open Door Policy/Grievance Procedures.....................................................................
Unions.........................................................................................................................
CHAPTER 14
NETWORKING AND RESUMES
Professional Networking..............................................................................................
Your Resume..............................................................................................................
Cover Letters..............................................................................................................
Job Search Portfolio....................................................................................................
Applications and Preparation.......................................................................................
CHAPTER 15
JOB SEARCH AND INTERVIEW TECHNIQUES
The Targeted Job Search.............................................................................................
Sources of Job Leads..................................................................................................
Tailoring Your Resume and Cover Letter.....................................................................
Prior to the Interview...................................................................................................
The Day of the Interview..............................................................................................
The Interview..............................................................................................................
Discrimination and Employee Rights.............................................................................
Tough Questions and Tough Answers..........................................................................
Closing the Interview...................................................................................................
After the Interview.......................................................................................................
Negotiation..................................................................................................................
When You're Not Offered the Job...............................................................................
CHAPTER 16
CAREER CHANGES AND ADVANCEMENT....................................................................
Training and Development............................................................................................
Continuous Learning....................................................................................................
Changes in Employment Status.....................................................................................
New Job Searches......................................................................................................
Promotions..................................................................................................................
Voluntary Terminations................................................................................................
Involuntary Terminations..............................................................................................
Other Moves Within the Organization...........................................................................
CHAPTER 1
YOUR ATTITUDE AND PERSONALITY............................................................................
All About You.............................................................................................................
Personality and Values.................................................................................................
Attitudes......................................................................................................................
Self-Esteem, Self-Image, and Projection......................................................................
Dealing with Negative "Baggage".................................................................................
Locus of Control.........................................................................................................
Learning Styles............................................................................................................
Your Personal Handbook............................................................................................
CHAPTER 2
GOAL SETTING AND LIFE MANAGEMENT....................................................................
The Importance of Personal Goal Setting......................................................................
Influences of Goals......................................................................................................
How to Set Goals........................................................................................................
Creating a Life-Plan.....................................................................................................
Priorities......................................................................................................................
Mentoring....................................................................................................................
CHAPTER 3
PERSONAL FINANCIAL MANAGEMENT........................................................................
Personal Financial Management...................................................................................
How Personal Financial Management Affects Your Performance..................................
Your First Paycheck....................................................................................................
Money Management....................................................................................................
Wise Use of Credit......................................................................................................
Debt Management.......................................................................................................
Credit Reports.............................................................................................................
Savings and Investments..............................................................................................
Identity Theft...............................................................................................................
CHAPTER 4
TIME AND STRESS MANAGEMENT/ORGANIZATION SKILLS....................................
The Impact of Stress on Performance...........................................................................
Types of Stress............................................................................................................
Dealing with Stress......................................................................................................
Time Management Tips and Tricks...............................................................................
Organizing and Performance........................................................................................
MODULE 2: WORKPLACE BASICS
CHAPTER 5
ETHICS, POLITICS, AND DIVERSITY...............................................................................
Ethics Defined.............................................................................................................
Influences on Ethics at Work........................................................................................
Power and Ethics.........................................................................................................
Increasing Your Power Bases......................................................................................
Politics and Reciprocity................................................................................................
Corporate Values/Culture............................................................................................
Making Ethical Choices...............................................................................................
When Others Aren't Ethical.........................................................................................
Diversity Basics...........................................................................................................
Forms of Diversity.......................................................................................................
Stereotypes and Prejudice Cultural Differences.............................................................
Cultural Differences.....................................................................................................
CHAPTER 6
ETIQUETTE/DRESS..............................................................................................................
Executive Presence......................................................................................................
Influences of Dress in a Professional Environment.........................................................
Tips from Head to Toe................................................................................................
Jewelry, Body Piercing, and Tattoos............................................................................
Casual Workdays and Special Events..........................................................................
Business Etiquette........................................................................................................
Handshakes.................................................................................................................
Dining..........................................................................................................................
Technology at Work....................................................................................................
Other Etiquette Basics.................................................................................................
CHAPTER 7
DIVERSITY...........................................................................................................................
Diversity Basics...........................................................................................................
Forms of Diversity.......................................................................................................
Stereotypes and Prejudice Cultural Differences.............................................................
Cultural Differences.....................................................................................................
CHAPTER 8
CUSTOMER SERVICE/QUALITY
Productivity in the Workplace......................................................................................
Lines of Authority........................................................................................................
Who is the Company...................................................................................................
Quality and the Company.............................................................................................
Quality........................................................................................................................
Excellent Customer Service Defined.............................................................................
The Impact of Customer Service..................................................................................
The Difficult Customer.................................................................................................
MODULE 3: RELATIONSHIPS
CHAPTER 9
ACCOUNTABILITY AND WORKPLACE RELATIONSHIPS...........................................
Empowerment.............................................................................................................
Workplace Relationships.............................................................................................
Executives/Senior Officials...........................................................................................
Your Boss...................................................................................................................
Colleagues...................................................................................................................
Others within the Organization......................................................................................
When Relationships Turn Negative...............................................................................
Dating at Work............................................................................................................
Socializing...................................................................................................................
Breaks and the Break-Room.......................................................................................
Miscellaneous Workplace Issues..................................................................................
CHAPTER 10
COMMUNICATION............................................................................................................
Workplace Communication and Its Channels................................................................
The Communication Process........................................................................................
Verbal Communication................................................................................................
Nonverbal Communication...........................................................................................
Written Communication...............................................................................................
The Business Letter.....................................................................................................
The Business Memo....................................................................................................
The Business E-Mail....................................................................................................
The Thank You Note...................................................................................................
Documentation............................................................................................................
Telecommunication......................................................................................................
Foul Language.............................................................................................................
Potential Offensive Names...........................................................................................
Not Always About You...............................................................................................
CHAPTER 11
TEAMWORK, MOTIVATION, AND LEADERSHIP..........................................................
Teams and Performance..............................................................................................
Characteristics of a Team Member...............................................................................
Motivation...................................................................................................................
Leadership..................................................................................................................
Becoming a Leader......................................................................................................
CHAPTER 12
CONFLICT AND NEGOTATION........................................................................................
Conflict.......................................................................................................................
Conflict Management Styles.........................................................................................
Harassment.................................................................................................................
Workplace Bullies.......................................................................................................
Know Your Rights.......................................................................................................
Resolving Conflict at Work..........................................................................................
Resolving a Conflict Under a Union Agreement............................................................
Workplace Violence....................................................................................................
Agree To Disagree......................................................................................................
MODULE 4: QUALITY AND THE FUTURE
CHAPTER 13
HUMAN RESOURCE MANAGEMENT..............................................................................
Human Resource Management Department..................................................................
Employee Orientation..................................................................................................
Employee Handbook...................................................................................................
Dress Code.................................................................................................................
Employment-At-Will and Right to Revise.....................................................................
Employment Status......................................................................................................
How to Behave at Performance Evaluations.................................................................
Benefits.......................................................................................................................
Open Door Policy/Grievance Procedures.....................................................................
Unions.........................................................................................................................
CHAPTER 14
NETWORKING AND RESUMES
Professional Networking..............................................................................................
Your Resume..............................................................................................................
Cover Letters..............................................................................................................
Job Search Portfolio....................................................................................................
Applications and Preparation.......................................................................................
CHAPTER 15
JOB SEARCH AND INTERVIEW TECHNIQUES
The Targeted Job Search.............................................................................................
Sources of Job Leads..................................................................................................
Tailoring Your Resume and Cover Letter.....................................................................
Prior to the Interview...................................................................................................
The Day of the Interview..............................................................................................
The Interview..............................................................................................................
Discrimination and Employee Rights.............................................................................
Tough Questions and Tough Answers..........................................................................
Closing the Interview...................................................................................................
After the Interview.......................................................................................................
Negotiation..................................................................................................................
When You're Not Offered the Job...............................................................................
CHAPTER 16
CAREER CHANGES AND ADVANCEMENT....................................................................
Training and Development............................................................................................
Continuous Learning....................................................................................................
Changes in Employment Status.....................................................................................
New Job Searches......................................................................................................
Promotions..................................................................................................................
Voluntary Terminations................................................................................................
Involuntary Terminations..............................................................................................
Other Moves Within the Organization...........................................................................