Business Process Improvement Toolbox
Published on 1. February 1999
Book
200 pages
978-0-87389-438-8 (ISBN)
Description
Starts by explaining an overall process improvement framework, presents the tools in sequence for this framework, and then concludes with one case demonstrating the use of all the tools. The text focuses on providing step-by-step instructions and describing a process that can be used in real life.
More details
Language
English
Place of publication
New York
United States
Publishing group
McGraw-Hill Education - Europe
Target group
Professional and scholarly
Illustrations
136 Illustrations
Dimensions
Height: 264 mm
Width: 185 mm
Thickness: 23 mm
Weight
734 gr
ISBN-13
978-0-87389-438-8 (9780873894388)
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Schweitzer Classification
Person
Bjorn Anderson is the associate professor in the Department of Production and Quality Engineering at the Norwegian University of Science and Technology and is also the scientific advisor at SINTEF Industrial Management. He is a consultant and researcher, and has worked with local European industries on numerous business process improvement projects. Anderson has written a multitude of books and articles relating to business process improvement and received both his Ph.D. and Masters degree from Norwegian Institute of Technology, Trondheim, Norway.
Content
Does a company consist of departments or processes; conducting and organizing improvements; process documentation; performance measurement; self assessment and improvement planning; improvement tools; tools for problem understanding; tools for problem analysis; tools for idea generation and consensus solutions; tools for improvement; organizational tools; tools for implementation; using the toolbox; American University - improving the student satisfaction; template package.