Towards a Model for Acceptable User Experiences in e-Government Iden

During recent times, several systems have been developed to provide physical and virtual Identity Access Management Systems (IAMS); however, most have not been very successful according to specific criteria. Furthermore, alongside increasing the level of awareness for the need to deploy interoperable physical and virtual IAMS, there exists an immediate need for the establishment of clear guidelines for the successful integration of the two media. The importance of and motivation for the integration of the two media will be discussed in this book with respect to three perspectives: security, which includes identity; user experience, comprising usability; and acceptability, containing accessibility. Not many frameworks and models abide by all guidelines for all of these perspectives; thus, the book addresses the immediate need to establish a framework and a model for acceptable user experience for successful integration of the two media for public services within the e-government domain.