
Administration and Management in Criminal Justice
A Service Quality Approach
SAGE Publications Inc (Publisher)
2nd Edition
Published on 19. August 2014
Book
Paperback/Softback
560 pages
978-1-4833-5070-7 (ISBN)
Description
Emphasizing a forward-thinking approach to service quality in criminal justice, Administration and Management in Criminal Justice uses a service-quality lens to address administration and management concepts in the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often called clients, offenders, victims, and the community) and to changing environmental factors. Readers will also learn how to better address community needs and how to respond appropriately to global and national dilemmas. The authors encourage students to consider the importance of their future role in providing high-quality and effective criminal justice services and challenge them to critique their own views of what constitutes management in this service sector.
Reviews / Votes
"I think the textbook is excellent. It is straightforward in its presentation. A major strength is its focus on critical thinking. Some of the material is dated, thus a 2nd edition is encouraged." -- Evita G. Bynum "This textbook is a quality resource that would be seriously considered for adoption. Its strengths include solid case studies, reference lists to encourage the students to expand their topical reading, and addition of internet resources." -- Mary Beth Finn "1. Price is cheaper than Stojkovic et al. 2. As well written as Stojkovic et al. 3. Provides relevant material. I will be working to persuade my colleagues to adopt this book." -- George E. HigginsMore details
Edition
2nd Revised edition
Language
English
Place of publication
Thousand Oaks
United States
Target group
College/higher education
Edition type
Revised edition
Dimensions
Height: 232 mm
Width: 187 mm
Weight
825 gr
ISBN-13
978-1-4833-5070-7 (9781483350707)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Jennifer M. Allen is a professor in the School of Criminal Justice at Nova Southeastern University and former department head of the Department of Criminal Justice at the University of North Georgia. She has worked with juveniles in detention, on probation, and with those victimized by abuse and neglect. Dr. Allen has served on advisory boards for Big Brother/Big Sister mentoring programs, Rainbow Children's Home, domestic violence/sexual assault programs, and teen courts and as a consultant to police and probation departments. She regularly creates academic curriculum and training materials in her areas of expertise. Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, police crime, and policing administration and ethics. She is also the coauthor of Criminal Justice Administration: A Service Quality Approach; The SAGE Guide to Writing in Criminal Justice; The SAGE Guide to Writing in Research Methods; The SAGE Guide to Writing in Corrections; The SAGE Guide to Writing in Policing; Research Methods in Criminal Justice; and Victimology: Theories, Impact, and Prevention in the 21st Century.
Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Department of Management and Marketing. He holds a master's in economics, an MBA, and a doctorate in operations and supply chain management. Since 1999, Dr. Sawhney has been teaching at WIU in the areas of service operations management, quality management, strategic management, and supply chain management. During this period, he has been inducted multiple times into Who's Who in the World, Who's Who Among America's Teachers, Who's Who in Science and Engineering, and Who's Who in Higher Business Education. His research has appeared in top-tier journals, such as the Journal of Operations Management, International Journal of Production, Distribution and Logistics Management, and IEEE. He has also collaborated with Dr. Michiel R. Leenders in designing the Business Condition Index for the Purchasing Managers Association of Canada, which is now published monthly by leading Canadian newspapers. He has partnered with the governments of the U.S., Canada, and Mexico on NAFTA projects targeted at examining the global supply chains within the context of sustainability and environmental greening. Dr. Sawhney serves as a consultant/researcher to Fortune 500 companies and nonprofit organizations. During this tenure, he has traveled extensively within and outside the U.S. to Mexico, Canada, Asia, and Europe, to conduct workshops. Before moving to academics, Dr. Sawhney was a director with the Industry Ministry in India.
Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Department of Management and Marketing. He holds a master's in economics, an MBA, and a doctorate in operations and supply chain management. Since 1999, Dr. Sawhney has been teaching at WIU in the areas of service operations management, quality management, strategic management, and supply chain management. During this period, he has been inducted multiple times into Who's Who in the World, Who's Who Among America's Teachers, Who's Who in Science and Engineering, and Who's Who in Higher Business Education. His research has appeared in top-tier journals, such as the Journal of Operations Management, International Journal of Production, Distribution and Logistics Management, and IEEE. He has also collaborated with Dr. Michiel R. Leenders in designing the Business Condition Index for the Purchasing Managers Association of Canada, which is now published monthly by leading Canadian newspapers. He has partnered with the governments of the U.S., Canada, and Mexico on NAFTA projects targeted at examining the global supply chains within the context of sustainability and environmental greening. Dr. Sawhney serves as a consultant/researcher to Fortune 500 companies and nonprofit organizations. During this tenure, he has traveled extensively within and outside the U.S. to Mexico, Canada, Asia, and Europe, to conduct workshops. Before moving to academics, Dr. Sawhney was a director with the Industry Ministry in India.
Content
Chapter 1. Defining Management and Organization
Chapter 2. Open Versus Closed Systems
Chapter 3. Service Quality Approach
Chapter 4. Environmental Influences
Chapter 5. Conflict, Power, and Ethical Issues
Chapter 6. Motivation
Chapter 7. Leadership
Chapter 8. Communication
Chapter 9. Police Administration
Chapter 10. Courts
Chapter 11. Probation and Parole
Chapter 12. Prisons, Jails, and Detention Centers
Chapter 13. Security Management
Chapter 14. Measuring Organizational Effectiveness and Service Quality
Chapter 2. Open Versus Closed Systems
Chapter 3. Service Quality Approach
Chapter 4. Environmental Influences
Chapter 5. Conflict, Power, and Ethical Issues
Chapter 6. Motivation
Chapter 7. Leadership
Chapter 8. Communication
Chapter 9. Police Administration
Chapter 10. Courts
Chapter 11. Probation and Parole
Chapter 12. Prisons, Jails, and Detention Centers
Chapter 13. Security Management
Chapter 14. Measuring Organizational Effectiveness and Service Quality