
Administration and Management in Criminal Justice
A Service Quality Approach
SAGE Publications Inc (Publisher)
Published on 1. December 2009
Book
Paperback/Softback
552 pages
978-1-4129-5081-7 (ISBN)
Description
This textbook addresses all of the specialty areas in criminal justice management, devoting equal time to the unique requirements of each manager in the different branches of the criminal justice system. In addition, this book looks at management within this dynamic environment and discusses theories and concepts that promote managing an open, responsive system. The authors interweave criminal justice examples into management approaches using the service quality lens. This approach demonstrates that by understanding and designing customer wants and needs in the service delivery there will be significant improvements in criminal justice effectiveness. Features include: chapter summaries, chapter review questions, and suggested readings at the ends of each chapter; Instructor's Resources CD that includes chapter summaries, sample test questions, notes for case study exercises, and PowerPoint presentations; and, study site with end of chapter Web exercises, quizzes, e-flashcards, and Sage journal articles.
More details
Language
English
Place of publication
Thousand Oaks
United States
Target group
College/higher education
Illustrations
Illustrations
Dimensions
Height: 229 mm
Width: 178 mm
ISBN-13
978-1-4129-5081-7 (9781412950817)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Jennifer M. Allen is a professor and department head of criminal justice at the University of North Georgia. She holds a Master of Science degree in administration and a doctorate in sociology. Prior to entering academia in 2008, she worked with delinquent juveniles and those victimized by abuse and neglect. Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, and policing administration and ethics. She teaches courses in juvenile justice, criminology, research methods, administration of criminal justice, family violence, corrections, and introduction to criminal justice at the graduate and undergraduate levels. She is also a coauthor of Juvenile Justice: A Guide to Theory, Policy, and Practice (Sage, 2014, 8th ed.), with Steven Cox, Robert Hanser, and John Conrad. Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Department of Management and Marketing. He holds a master's in economics, an MBA, and a doctorate in operations and supply chain management. Since 1999, Dr. Sawhney has been teaching at WIU in the areas of service operations management, quality management, strategic management, and supply chain management. During this period, he has been inducted multiple times into Who's Who in the World, Who's Who Among America's Teachers, Who's Who in Science and Engineering, and Who's Who in Higher Business Education. Dr. Sawhney has published several articles, a few of which have appeared in the Journal of Operations Management, the leading journal in the operations management discipline. He has also collaborated with Dr. Michiel R. Leenders in designing the Business Condition Index for the Purchasing Managers Association of Canada, which is now published monthly by leading Canadian newspapers. Dr. Sawhney serves as a consultant/researcher to Fortune 500 companies and nonprofit organizations. During this tenure, he has traveled extensively within and outside the United States, to Mexico, Canada, Asia, and Europe, to conduct workshops. Before moving to academics, Dr. Sawhney was a director with the Industry Ministry in India.
Content
PREFACE CHAPTER ONE: Introduction to Managing and Administering a Criminal Justice Organization CHAPTER TWO: Open and Closed Systems CHAPTER THREE: Service Quality Approach CHAPTER FOUR: Environmental Pressures CHAPTER FIVE: Power, Conflict, and Ethical Issues CHAPTER SIX: Motivational Theories CHAPTER SEVEN: Leadership Theories CHAPTER EIGHT: Communication CHAPTER NINE: Policing Administration CHAPTER TEN: Corrections - Prisons, Jails, Detention Centers CHAPTER ELEVEN: Courts and Juvenile Justice CHAPTER TWELVE: Probation and Parole CHAPTER THIRTEEN: Security Management CHAPTER FOURTEEN: Measuring Organizational Effectiveness in Service Quality