Rethinking Public Service Delivery
Managing with External Providers
Published on 25. June 2012
Book
Hardback
328 pages
978-0-230-23794-0 (ISBN)
Description
Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award
Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
Reviews / Votes
'There is no other work that I am aware of which brings together so effectively the wide range of lessons we have learned about the consideration, initiation and management of the many new (and not so new) forms of alternative service delivery.' - John Langford, Canadian Public AdministrationMore details
Series
Edition
2012
Language
English
Place of publication
London
United Kingdom
Publishing group
Bloomsbury Publishing PLC
Target group
College/higher education
Dimensions
Height: 222 mm
Width: 145 mm
Thickness: 21 mm
Weight
550 gr
ISBN-13
978-0-230-23794-0 (9780230237940)
DOI
10.1007/978-1-137-00724-7
Schweitzer Classification
Other editions
Additional editions
Book
06/2012
Red Globe Press
€59.20
Shipment within 15-20 days
Persons
JOHN ALFORD is Professor of Public Sector Management at the University of Melbourne and at the Australia and New Zealand School of Government.
JANINE O'FLYNN is Professor of Public Management at the University of Melbourne, Australia.
JANINE O'FLYNN is Professor of Public Management at the University of Melbourne, Australia.
Content
Introduction.- Mapping The Changing Shape of Public Service Delivery.- Benefits and Costs: What Government Organizations Seek From External Providers.- Motivations and Mechanisms: What External Providers Seek From Government Organizations.- Outsourcing and Contracting to Other Organizations.- Partnering and Collaboration with other organizations.- Calling on Volunteers.- Regulatees as Contributors to Social Outcomes.- Clients as Co-producers.- Managing in Multi-Party Networks of Providers.- A Contingency Framework for Decisions about Externalization.- Organizational Capabilities for Managing External Provision.- Conclusion.