Social Intelligence
The New Science of Success
1st Edition
Published on 1. October 2005
Book
Hardback
304 pages
978-0-7879-7938-6 (ISBN)
Description
What's Your Social I.Q.?
"Everyday I meet leaders with very high mental IQ's and very low social IQ's. Social Intelligence shows why it is important to have both! It is filled with wonderful stories and examples that show what social intelliegence is and, more important, how to develop yours. This book is recommended reading for any leader and any coach."
-Marshall Goldsmith, co-editor, The Leader of the Future and Global Leadership
"In Social Intelligence Karl Albrecht engages us in a lively, insightful, and compelling exploration of the most crucial of human competencies. Full of real-life examples, a memorable framework, and practical tools and skills, Social Intelligence is a must-have guide for navigating our way through the sometimes mystifying, sometimes hilarious, and always stimulating world of person-to-person interactions. You will laugh, nod, go 'hmmm,' and just plain enjoy yourself. Hurry up and buy this book. You'll want to read it before your next encounter with a fellow human."
-Jim Kouzes, co-author, The Leadership Challenge
"The constant interaction between human beings is a complex, dynamic phenomenon. Powerfully convincing, Albrecht's Social Intelligence brilliantly adds another facet of understanding to why some succeed with people and others don't. His S.P.A.C.E. interaction theory was especially fascinating. What a remarkable contribution!"
-Stephen R. Covey, author, The 7 Habits of Highly Effective People and The 8th Habit: From Effectiveness to Greatness
"Karl Albrecht pulls from a lifetime of experience to make his model come to life. He is a master storyteller, and pulls on his eclectic knowledge of films, politics, and even Popeye to get his points across. You will dog-ear and highlight every other page!"
-Beverly L. Kaye, co-author, Love 'Em or Lose 'Em: Getting Good People to Stay and Love It, Don't Leave It: 26 Ways to Get What You Want at Work
"Everyday I meet leaders with very high mental IQ's and very low social IQ's. Social Intelligence shows why it is important to have both! It is filled with wonderful stories and examples that show what social intelliegence is and, more important, how to develop yours. This book is recommended reading for any leader and any coach."
-Marshall Goldsmith, co-editor, The Leader of the Future and Global Leadership
"In Social Intelligence Karl Albrecht engages us in a lively, insightful, and compelling exploration of the most crucial of human competencies. Full of real-life examples, a memorable framework, and practical tools and skills, Social Intelligence is a must-have guide for navigating our way through the sometimes mystifying, sometimes hilarious, and always stimulating world of person-to-person interactions. You will laugh, nod, go 'hmmm,' and just plain enjoy yourself. Hurry up and buy this book. You'll want to read it before your next encounter with a fellow human."
-Jim Kouzes, co-author, The Leadership Challenge
"The constant interaction between human beings is a complex, dynamic phenomenon. Powerfully convincing, Albrecht's Social Intelligence brilliantly adds another facet of understanding to why some succeed with people and others don't. His S.P.A.C.E. interaction theory was especially fascinating. What a remarkable contribution!"
-Stephen R. Covey, author, The 7 Habits of Highly Effective People and The 8th Habit: From Effectiveness to Greatness
"Karl Albrecht pulls from a lifetime of experience to make his model come to life. He is a master storyteller, and pulls on his eclectic knowledge of films, politics, and even Popeye to get his points across. You will dog-ear and highlight every other page!"
-Beverly L. Kaye, co-author, Love 'Em or Lose 'Em: Getting Good People to Stay and Love It, Don't Leave It: 26 Ways to Get What You Want at Work
Reviews / Votes
"...powerful and compelling...a great read..." (Reading Chronicle, January 19th, 2006)More details
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Person
Karl Albrecht is a management consultant, executive advisor, futurist, speaker, and a prolific author. As chairman of Karl Albrecht International, he is known worldwide as a key thought leader in business. He is the author of such best-selling books as Service America!, Brain Power, The Northbound Train, and The Power of Minds at Work.
Content
Foreword.
Acknowledgment.
Preface.
1. A Different Kind of "Smart".
Old Wine in New Bottles?
Going Beyond IQ.
EI, SI, or Both?
From Toxic to Nourishing.
Blind Spots, Lenses, and Filters.
Social Halitosis, Flatulence, and Dandruff.
The "Dilbert" Factor.
Can We Become a Socially Smarter Species?
S.P.A.C.E.:The Skills of Interaction.
2. "S" Stands for Situational Awareness.
Situational Dumbness and Numbness.
Ballistic Podiatry: Making the Worst of a Situation.
Reading the Social Context.
What to Look For.
The Proxemic Context.
The Behavioral Context.
The Semantic Context.
Navigating Cultures and Subcultures.
Codes of Conduct: Violate the Rules at Your Peril.
Building the Skills of Situational Awareness.
3. "P" Stands for Presence.
Being There.
Is Charisma Over-Rated?
Do Looks Matter?
Reading (and Shaping) the "Rules of Engagement".
The Ugly American Syndrome.
More of You, Less of Me.
A Case of Attitude.
Building the Skills of Presence.
4. "A" Stands for Authenticity.
Take a Tip from Popeye.
It's a Beautiful Day in the SI Neighborhood.
The Snap-On Smile: Can You Fake Sincerity?
Left-Handed Compliments.
The Puppy Dog Syndrome.
Narcissism: It's Really All About Me.
Head Games, Power Struggles, and Manipulation.
Building the Skills of Authenticity.
5. "C" Stands for Clarity.
A Way with Words.
Hoof-in-Mouth Disease: Sometimes Silence Works Best.
Role-Speak and Real-Speak.
Helicopter Language and Elevator Speeches.
"Clean" Language and "Dirty" Language.
Verbal Bludgeons.
Taking a Brain for a Walk.
The Power of Metaphor.
E-Prime: the Language of Sanity.
Building the Skills of Clarity.
6. "E" Stands for Empathy.
What Destroys Empathy?
What Builds Empathy?
The Platinum Rule.
The Irony of Empathic Professions.
L.E.A.P.S.: Empathy by Design.
Empathy in Four Minutes.
Building the Skills of Empathy.
7. Assessing and Developing SI.
Assessing Your Interaction Skills.
Self-Awareness: Seeing Yourself as Others See You.
Assessing Your Interaction Style: Drivers, Energizers, Diplomats, and Loners.
The Strength-Weakness Irony.
Priorities for Improvement.
8. SI in the World of Work: Some Reflections.
The Real and Legal Consequences of Social Incompetence.
Cultures of Conflict and Craziness.
Hierarchies, Testosterone, and Gender Politics.
Getting it Right at Work and Wrong at Home.
The Diversity Puzzle.
Ritual, Ceremony, and Celebration.
Positive Politics: Getting Ahead with Your Value System Intact.
9. SI in Charge: Thoughts on Developing Socially Intelligent Leaders.
The S.O.B. Factor.
Executive Hubris: Its Costs and Consequences.
Best Boss, Worst Boss.
P.O.W.E.R.: Where It Comes From, How to Get It.
How the Worst Bastards on the Planet
Get and Keep Power.
The Algebra of Influence.
S.P.I.C.E.: Leading When You're Not In Charge.
10. SI and Conflict: Thoughts About Getting Along.
The Double Spiral of Conflict.
Why Argue?
Crucial Conversations.
Added Value Negotiating.
Epilogue. SI and the Next Generation: Who's Teaching Our Kids?
Our Children Are Not Our Children.
The (Only) Ten Basic News Stories.
Anxiety Drives Attention.
Breaking the Addiction to Television.
The Buying of Our Babies.
Video Games:The New Sandlot.
Teachers, Parents, or Neither?
Belonging or Be Longing?
The S.P.A.C.E. Solution for Schools.
A Prescription for SI at Every Age.
Index.
About the Author.
Acknowledgment.
Preface.
1. A Different Kind of "Smart".
Old Wine in New Bottles?
Going Beyond IQ.
EI, SI, or Both?
From Toxic to Nourishing.
Blind Spots, Lenses, and Filters.
Social Halitosis, Flatulence, and Dandruff.
The "Dilbert" Factor.
Can We Become a Socially Smarter Species?
S.P.A.C.E.:The Skills of Interaction.
2. "S" Stands for Situational Awareness.
Situational Dumbness and Numbness.
Ballistic Podiatry: Making the Worst of a Situation.
Reading the Social Context.
What to Look For.
The Proxemic Context.
The Behavioral Context.
The Semantic Context.
Navigating Cultures and Subcultures.
Codes of Conduct: Violate the Rules at Your Peril.
Building the Skills of Situational Awareness.
3. "P" Stands for Presence.
Being There.
Is Charisma Over-Rated?
Do Looks Matter?
Reading (and Shaping) the "Rules of Engagement".
The Ugly American Syndrome.
More of You, Less of Me.
A Case of Attitude.
Building the Skills of Presence.
4. "A" Stands for Authenticity.
Take a Tip from Popeye.
It's a Beautiful Day in the SI Neighborhood.
The Snap-On Smile: Can You Fake Sincerity?
Left-Handed Compliments.
The Puppy Dog Syndrome.
Narcissism: It's Really All About Me.
Head Games, Power Struggles, and Manipulation.
Building the Skills of Authenticity.
5. "C" Stands for Clarity.
A Way with Words.
Hoof-in-Mouth Disease: Sometimes Silence Works Best.
Role-Speak and Real-Speak.
Helicopter Language and Elevator Speeches.
"Clean" Language and "Dirty" Language.
Verbal Bludgeons.
Taking a Brain for a Walk.
The Power of Metaphor.
E-Prime: the Language of Sanity.
Building the Skills of Clarity.
6. "E" Stands for Empathy.
What Destroys Empathy?
What Builds Empathy?
The Platinum Rule.
The Irony of Empathic Professions.
L.E.A.P.S.: Empathy by Design.
Empathy in Four Minutes.
Building the Skills of Empathy.
7. Assessing and Developing SI.
Assessing Your Interaction Skills.
Self-Awareness: Seeing Yourself as Others See You.
Assessing Your Interaction Style: Drivers, Energizers, Diplomats, and Loners.
The Strength-Weakness Irony.
Priorities for Improvement.
8. SI in the World of Work: Some Reflections.
The Real and Legal Consequences of Social Incompetence.
Cultures of Conflict and Craziness.
Hierarchies, Testosterone, and Gender Politics.
Getting it Right at Work and Wrong at Home.
The Diversity Puzzle.
Ritual, Ceremony, and Celebration.
Positive Politics: Getting Ahead with Your Value System Intact.
9. SI in Charge: Thoughts on Developing Socially Intelligent Leaders.
The S.O.B. Factor.
Executive Hubris: Its Costs and Consequences.
Best Boss, Worst Boss.
P.O.W.E.R.: Where It Comes From, How to Get It.
How the Worst Bastards on the Planet
Get and Keep Power.
The Algebra of Influence.
S.P.I.C.E.: Leading When You're Not In Charge.
10. SI and Conflict: Thoughts About Getting Along.
The Double Spiral of Conflict.
Why Argue?
Crucial Conversations.
Added Value Negotiating.
Epilogue. SI and the Next Generation: Who's Teaching Our Kids?
Our Children Are Not Our Children.
The (Only) Ten Basic News Stories.
Anxiety Drives Attention.
Breaking the Addiction to Television.
The Buying of Our Babies.
Video Games:The New Sandlot.
Teachers, Parents, or Neither?
Belonging or Be Longing?
The S.P.A.C.E. Solution for Schools.
A Prescription for SI at Every Age.
Index.
About the Author.