ITIL Foundation Essentials
The exam facts you need
Published on 6. September 2012
Book
Paperback/Softback
148 pages
978-1-84928-399-1 (ISBN)
Description
An official ITIL (R) Licensed product, ITIL (R) Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.
Project managers, who are looking to expand their qualifications, and IT contractors or consultants, who don't want to take time out from their day jobs to attend a course, will also find this pocket guide an essential companion to their studies and education.
Project managers, who are looking to expand their qualifications, and IT contractors or consultants, who don't want to take time out from their day jobs to attend a course, will also find this pocket guide an essential companion to their studies and education.
More details
Language
English
Place of publication
Ely
United Kingdom
Target group
Professional and scholarly
Dimensions
Height: 178 mm
Width: 111 mm
Thickness: 9 mm
Weight
130 gr
ISBN-13
978-1-84928-399-1 (9781849283991)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
E-Book
09/2012
1st Edition
IT Governance Publishing
€12.49
Available for download
Persons
Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech.
A long time IT Governance Publishing collaborator, Claire has written ITIL (R) study guides covering both ITIL (R) v3 and ITIL (R) 4, with her ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide rating 4.6 on Amazon.
To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.
A long time IT Governance Publishing collaborator, Claire has written ITIL (R) study guides covering both ITIL (R) v3 and ITIL (R) 4, with her ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide rating 4.6 on Amazon.
To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.
Content
1: Introducing ITIL
2: Services
3: Service Management
4: Stakeholders
5: Processes, Functions, Roles
6: The Service Lifecycle
7: Service Strategy
8: Service Design
9: Service Transition
10: Service Operation
11: Continual Service Improvement (CSI)
12: Roles
13: Service Model Automation
14: Service Management Skills and Training
15: The ITIL Qualification Scheme
16: The Foundation Exam
2: Services
3: Service Management
4: Stakeholders
5: Processes, Functions, Roles
6: The Service Lifecycle
7: Service Strategy
8: Service Design
9: Service Transition
10: Service Operation
11: Continual Service Improvement (CSI)
12: Roles
13: Service Model Automation
14: Service Management Skills and Training
15: The ITIL Qualification Scheme
16: The Foundation Exam