Resolving Problems and Conflicts
South-Western (Publisher)
2nd Edition
Published on 13. November 2001
Book
Paperback/Softback
96 pages
978-0-538-43331-0 (ISBN)
Description
Resolving Problems and Conflicts focuses on a strategy for resolving differences by understanding the points of view of coworkers. The ability to listen well, prevent unnecessary conflict, and negotiate fair solutions is the hallmark of an effective problem solver. Includes how to understand different perceptions, reach for fairness, use strategies for making difficult decisions, ease tensions, and understand discipline policies. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research. Text contains 10 workshops highlighting key workplace communication topics, special features, appropriate literature selections, Internet connections and project-based exercises.
More details
Series
Edition
2nd Revised edition
Language
English
Place of publication
Mason, OH
United States
Publishing group
Cengage Learning, Inc
Target group
College/higher education
Edition type
Revised edition
Dimensions
Height: 249 mm
Width: 198 mm
Thickness: 5 mm
Weight
195 gr
ISBN-13
978-0-538-43331-0 (9780538433310)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
1. Looking at Both Sides, 2. Problem Solving and Decision Making, 3. Listen!, 4. Preventing Conflict, 5. Negotiating a Solution, 6. Reaching for Fairness, 7. Your Role as Peacemaker, 8. Negotiating at a Distance, 9. The Boiling Point, 10. Company Policy as Problem Solver, Field Study Project