Interplay

Each Chapter ends with a Summary and a list of Activities; PART ONE: FOUNDATIONS OF INTERPERSONAL COMMUNICATION; CHAPTER 1: INTERPERSONAL PROCESS; WHY WE COMMUNICATE; Physical Needs; Identity Needs; Social Needs; Practical Needs; THE COMMUNICATION PROCESS; A Model of Communication; Insights from the Communication Model; Communication Principles; Communication Misconceptions; INTERPERSONAL COMMUNICATION DEFINED; Quantitative and Qualitative Definitions; Personal and Impersonal Communication: A Matter of Balance; INTERPERSONAL COMMUNICATION AND TECHNOLOGY; Mediated vs. Face-to-Face Communication; Challenges of Mediated Communication; Choosing the Best Communication Channel; COMMUNICATION COMPETENCE; Communication Competence Defined; Characteristics of Competent Communication; CHAPTER 2: CULTURE AND COMMUNICATION; FUNDAMENTAL CONCEPTS; Culture and Co-Culture; Intercultural Communication; Interpersonal and Intercultural Communication; CULTURAL VALUES AND NORMS; High- versus Low-Context; Individualism versus Collectivism; Power Distance; Uncertainty Avoidance; Achievement versus Nurturing; CODES AND CULTURE; Verbal Codes; Nonverbal Codes; Decoding Messages; DEVELOPING INTERCULTURAL COMMUNICATION COMPETENCE; Motivation and Attitude; Tolerance for Ambiguity; Open-mindedness; Knowledge and Skill; CHAPTER 3: COMMUNICATION AND THE SELF; COMMUNICATION AND THE SELF-CONCEPT; How the Self-Concept Develops; Characteristics of the Self-Concept; The Self-Fulfilling Prophecy and Communication; Changing Your Self-Concept; PRESENTING THE SELF: COMMUNICATION AS IDENTITY MANAGEMENT; Public and Private Selves; Characteristics of Identity Management; Why Manage Impressions?; How Do We Manage Impressions?; Identity Management and Honesty; DISCLOSING THE SELF: CHOOSING WHAT TO REVEAL; Models of Self-Disclosure; Benefits and Risks of Self-Disclosure; Alternatives to Self-Disclosure; Guidelines for Self-Disclosure; CHAPTER 4: PERCEIVING OTHERS; THE PERCEPTION PROCESS; Reality Is Constructed; Steps in the Perception Process; INFLUENCES ON PERCEPTION; Physiological Influences; Psychological Influences; Social Influences; Sex & Gender Roles; Cultural Influences; COMMON TENDENCIES IN PERCEPTION; We Make Snap Judgments; We Cling to First Impressions; We Judge Ourselves More Charitably Than We Do Others; We Are Influenced by Our Expectations; We Are Influenced by the Obvious; We Assume Others Are Like Us; SYNCHRONIZING OUR PERCEPTIONS; Perception Checking; Building Empathy; PART TWO: CREATING AND RESPONDING TO MESSAGES; CHAPTER 5: LANGUAGE; THE NATURE OF LANGUAGE; Language Is Symbolic; Language Is Rule-Governed; Language Is Subjective; Language and Worldview; THE IMPACT OF LANGUAGE; Naming and Identity; Affiliation; Power; Sexism and Racism; USES (AND ABUSES) OF LANGUAGE; Precision and Vagueness; The Language of Responsibility; Disruptive Language; GENDER AND LANGUAGE; Extent of Gender Differences; Accounting for Gender Differences; CHAPTER 6: NONVERBAL COMMUNICATION; NONVERBAL COMMUNICATION DEFINED; CHARACTERISTICS OF NONVERBAL COMMUNICATION; All Behavior Has Communicative Value; Nonverbal Communication Is Primarily Relational; Nonverbal Communication Is Ambiguous; Nonverbal Communication Is Influenced by Culture; FUNCTIONS OF NONVERBAL COMMUNICATION; Creating and Maintaining Relationships; Regulating Interaction; Influencing Others; Concealing/Deceiving; Managing Identity; TYPES OF NONVERBAL COMMUNICATION; Face and Eyes; Body Movement; Touch; Voice; Distance; Territoriality; Time; Physical Attractiveness; Clothing; Physical Environment; CHAPTER 7: LISTENING: UNDERSTANDING AND SUPPORTING OTHERS; THE NATURE OF LISTENING; The Importance of Listening; Listening Defined; Reasons for Listening; THE CHALLENGE OF LISTENING; Listening Is Not Easy; All Listeners Do Not Receive the Same Message; Poor Listening Habits; COMPONENTS OF LISTENING; Hearing; Attending; Understanding; Remembering; Responding; TYPES OF LISTENING RESPONSES; Silent Listening; Questioning; Paraphrasing; Empathizing; Supporting; Analyzing; Evaluating; Advising; Which Style to Use?; CHAPTER 8: EMOTIONS; WHAT ARE EMOTIONS?; Physiological Changes; Nonverbal Reactions; Cognitive Interpretations; Verbal Expression; INFLUENCES ON EMOTIONAL EXPRESSION; Personality; Culture; Gender; Social Conventions and Roles; Fear of Self-Disclosure; Emotional Contagion; GUIDELINES FOR EXPRESSING EMOTIONS; Recognize Your Feelings; Choose the Best Language; Share Multiple Feelings; Recognize the Difference between Feeling and Acting; Accept Responsibility for Your Feelings; Choose the Best Time and Place to Express Your Feelings; MANAGING DIFFICULT EMOTIONS; Facilitative and Debilitative Emotions; Thoughts Cause Feelings; Irrational Thinking and Debilitative Emotions; Minimizing Debilitative Emotions; PART THREE: DIMENSIONS OF INTERPERSONAL RELATIONSHIPS; CHAPTER 9: DYNAMICS OF INTERPERSONAL RELATIONSHIPS; WHY WE FORM RELATIONSHIPS; Attraction; Intimacy; COMMUNICATION AND RELATIONAL DYNAMICS; Developmental Models of Interpersonal Relationships; Dialectical Perspectives on Relational Dynamics; MAINTAINING RELATIONSHIPS THROUGH COMMUNICATION; Communicating About Relationships; Relational Maintenance Strategies; Repairing Damaged Relationships; CHAPTER 10: COMMUNICATION CLIMATE; WHAT IS COMMUNICATION CLIMATE?; HOW COMMUNICATION CLIMATES DEVELOP; Levels of Message Confirmation; Defensiveness; Climate Patterns; CREATING POSITIVE CLIMATES; Reducing Defensiveness; Offering Constructive Criticism; TRANSFORMING NEGATIVE CLIMATES; Seek More Information; Agree with the Critic; CHAPTER 11: MANAGING CONFLICT; WHAT IS CONFLICT?; Expressed Struggle; Perceived Incompatible Goals; Perceived Scarce Resources; Interdependence; Inevitability; FUNCTIONAL AND DYSFUNCTIONAL CONFLICTS; Integration versus Polarization; Cooperation versus Opposition; Confirmation versus Disconfirmation; Agreement versus Coercion; De-escalation versus Escalation; Focusing versus Drifting; Foresight versus Shortsightedness; Positive versus Negative Results; CONFLICT STYLES; Avoidance (Lose-Lose); Accommodation (Lose-Win); Competition (Win-Lose); Compromise (Negotiated Lose-Lose); Collaboration (Win-Win); Which Style to Use?; CONFLICT IN RELATIONAL SYSTEMS; Complementary, Symmetrical, and Parallel Styles; Intimate and Aggressive Styles; Conflict Rituals; VARIABLES IN CONFLICT STYLES; Gender; Culture; CONFLICT MANAGEMENT IN PRACTICE; CHAPTER 12: COMMUNICATION IN FAMILIES AND AT WORK; COMMUNICATION IN FAMILIES; Types of Family Communication; Elements of Family Communication; Effective Communication in Families; INTERPERSONAL COMMUNICATION AT WORK; Advancing Your Career; Communicating in Organizations; Relationships in Work Groups