Interplay

Each chapter ends with activities and a summary; Preface; PART ONE: FOUNDATIONS OF INTERPERSONAL COMMUNICATION; CHAPTER ONE: INTERPERSONAL PROCESS; WHY WE COMMUNICATE; Physical Needs; Identity Needs; Social Needs; Practical Needs; THE COMMUNICATION PROCESS; A Model of Communication; Insights from the Communication Model; Communication Principles; Communication Misconceptions; INTERPERSONAL COMMUNICATION DEFINED; Quantitative and Qualitative Definitions; Personal and Impersonal Communication: A Matter of Balance; Interpersonal Communication and Technology; COMMUNICATION COMPETENCE; Communication Competence Defined; Characteristics of Competent Communication; CHAPTER TWO: COMMUNICATION AND THE SELF; COMMUNICATION AND THE SELF-CONCEPT; How the Self-Concept Develops; Characteristics of the Self-Concept; Changing Your Self-Concept; PRESENTING THE SELF: COMMUNICATION AS IDENTITY MANAGEMENT; Public and Private Selves; Characteristics of Identity Management; Why Manage Impressions?; How Do We Manage Impressions?; Identity Management and Honesty; CHAPTER THREE: PERCEIVING OTHERS; THE PERCEPTION PROCESS; Selection; Organization; Interpretation; Negotiation; INFLUENCES ON PERCEPTION; Physiological Influences; Psychological Influences; Social Influences; Cultural Influences; COMMON TENDENCIES IN PERCEPTION; We Judge Ourselves More Charitably Than We Do Others; We are Influenced by Our Expectations; We are Influenced by the Obvious; We Cling to First Impressions; We Assume Others are Like Us; We Favor Negative Impressions; PERCEIVING OTHERS MORE ACCURATELY; Perception Checking; Building Empathy; PART TWO: CREATING AND RESPONDING TO MESSAGES; CHAPTER FOUR: LANGUAGE; THE NATURE OF LANGUAGE; Language is Symbolic; Language is Rule-Governed; Language is Subjective; THE IMPACT OF LANGUAGE; Naming and Identity; Credibility and Status; Affiliation, Attraction, and Interest; Power; Sexism and Racism; USES (AND ABUSES) OF LANGUAGE; Precision and Vagueness; The Language of Responsibility; Disruptive Language; MALE AND FEMALE LANGUAGE USE; Content; Reasons for Communicating; Conversational Style; Non-Sex Variables; CHAPTER FIVE: NONVERBAL COMMUNICATION; NONVERBAL COMMUNICATION; NONVERBAL COMMUNICATION DEFINED; CHARACTERISTICS OF NONVERBAL COMMUNICATION; All Behavior has Communicative Value; Nonverbal Communication is Primarily Relational; Nonverbal Communication is Ambiguous; Nonverbal Communication is Influenced by Culture; FUNCTIONS OF NONVERBAL COMMUNICATION; Repeating; Substituting; Complementing and Accenting; Regulating; Contradicting; Deceiving; TYPES OF NONVERBAL COMMUNICATION; Face and Eyes; Body Movement; Touch; Voice; Proxemics and Territoriality; Time; Physical Attractiveness; Clothing; Physical Environment; CHAPTER SIX: LISTENING; THE IMPORTANCE OF LISTENING; REASONS FOR LISTENING; THE CHALLENGE OF LISTENING; Hearing is not Listening; Listening is not Easy; All Listeners do not Receive the Same Message; Poor Listening Habits; COMPONENTS OF LISTENING; Hearing; Attending; Understanding; Remembering; Responding; TYPES OF LISTENING RESPONSES; Silent Listening; Questioning; Paraphrasing; Empathizing; Supporting; Analyzing; Evaluating; Advising; Which Style to Use?; CHAPTER SEVEN: EMOTIONS; WHAT ARE EMOTIONS?; Physiological Changes; Nonverbal Reactions; Cognitive Interpretations; Verbal Expression; TYPES OF EMOTIONS; First-Order and Second-Order Emotions; Primary and Mixed Emotions; Intense and Mild Emotions; INFLUENCES ON EMOTIONAL EXPRESSION; Personality; Culture; Biological Sex and Gender; Social Conventions; Social Roles; Fear of Self-Disclosure; Emotional Contagion; GUIDELINES FOR EXPRESSING EMOTIONS; Recognize your Feelings; Choose the Best Language; Share Multiple Feelings; Recognize the Difference Between Feeling and Acting; Accept Responsibility for Your Feelings; Choose the Best Time and Place to Express Your Feelings; MANAGING DIFFICULT EMOTIONS; Facilitative and Debilitative Emotions; Thoughts Cause Feelings; Irrational Thinking and Debilitative Emotions; Minimizing Debilitative Emotions; PART THREE: DIMENSIONS OF INTERPERSONAL RELATIONSHIPS; CHAPTER EIGHT: DYNAMICS OF INTERPERSONAL RELATIONSHIPS; WHY WE FORM RELATIONSHIPS; Appearance; Similarity; Complementarity; Rewards; Competency; Proximity; Disclosure; COMMUNICATION AND RELATIONAL DYNAMICS; Developmental Models of Interpersonal Relationships; Dialectical Perspectives On Relational Dynamics; Characteristics of Relational Development; COMMUNICATING ABOUT RELATIONSHIPS; Content and Relational Messages; Expression of Relational Messages; COMPLIANCE GAINING IN INTERPERSONAL RELATIONSHIPS; Types of Compliance-Gaining Strategies; Which Strategy to Choose?; CHAPTER NINE: INTIMACY AND DISTANCE IN RELATIONSHIPS; INTIMACY AND DISTANCE: STRIKING A BALANCE; Dimensions of Intimacy; Dimensions of Distance; The Dialectics of Intimacy and Distance; INFLUENCES ON INTIMACY AND DISTANCE; Male and Female Intimacy Styles; Cultural Influences on Intimacy; SELF-DISCLOSURE IN RELATIONSHIPS; A Definition of Self-Disclosure; Degrees of Self-Disclosure; A Model of Self-Disclosure; Risks and Benefits of Self-Disclosure; ALTERNATIVES TO SELF-DISCLOSURE; Lying; Equivocation; Hinting; The Ethics of Evasion; GUIDELINES FOR SELF-DISCLOSURE; Is the Other Person Important to You?; Is the Risk of Disclosing Reasonable?; Is the Self-Disclosure Appropriate?; Is the Disclosure Relevant to the Situation at Hand?; Is the Disclosure Reciprocated?; Will the Effect be Constructive?; Is the Self-Disclosure Clear and Understandable?; CHAPTER TEN: COMMUNICATION CLIMATE; WHAT IS COMMUNICATION CLIMATE?; HOW COMMUNICATION CLIMATES DEVELOP; Levels of Message Confirmation; Defensiveness; Climate Patterns; CREATING POSITIVE CLIMATES; Evaluation versus Description; Control versus Problem Orientation; Strategy versus Spontaneity; Neutrality versus Empathy; Superiority versus Equality; Certainty versus Provisionalism; TRANSFORMING NEGATIVE CLIMATES; Seek more Information; Agree with the Critic; CHAPTER ELEVEN: MANAGING CONFLICT; WHAT IS CONFLICT?; Expressed Struggle; Perceived Incompatible Goals; Perceived Scarce Rewards; Interdependence; Inevitability; FUNCTIONAL AND DYSFUNCTIONAL CONFLICTS; Integration versus Polarization; Cooperation versus Opposition; Confirmation versus Disconfirmation; Agreement versus Coercion; De-escalation versus Escalation; Focusing versus Drifting; Foresight versus Shortsightedness; Positive versus Negative Results; INDIVIDUAL CONFLICT STYLES; Nonassertion; Indirect Communication; Passive Aggression; Direct Aggression; Assertion; Which Style to Use?; CONFLICT IN RELATIONAL SYSTEMS; Complementary, Symmetrical, and Parallel Styles; Intimate and Aggressive Styles; Conflict Rituals; VARIABLES IN CONFLICT STYLES; Biological Sex and Gender; Culture; METHODS OF CONFLICT RESOLUTION; Win-Lose; Lose-Lose; Compromise; Win-Win; NEW-PART FOUR: CONTEXTS OF INTERPERSONAL RELATIONSHIPS; CHAPTER TWELVE: CULTURE AND COMMUNICATION; FUNDAMENTAL CONCEPTS; Culture; Intercultural Communication; Interpersonal and Intercultural Communication; CULTURAL VALUES AND NORMS; High- versus Low-Context; Individualism versus Collectivism; Power Distance; Uncertainty Avoidance; Achievement versus Nurturing; CODES AND CULTURE; Verbal Codes; Nonverbal Codes; Decoding Messages; DEVELOPING INTERCULTURAL COMMUNICATION COMPETENCE; Motivation and Attitude; Tolerance for Ambiguity; Open-mindedness; Knowledge and Skill; CHAPTER THIRTEEN: COMMUNICATING WITH FAMILY AND AT WORK; COMMUNICATION IN FAMILIES; Types of Family Communication; Elements of Family Communication; Effective Communication in Families; RELATIONSHIPS AT WORK; Communicating in Organizations; Relationships in Work Groups; Interviewing; Glossary; References; Name Index; Subject Index; Credits