Communicating at Work: Principles and Practices for Business and the Professions
9th Edition
Published on 16. November 2006
Book
Paperback/Softback
600 pages
978-0-07-351188-7 (ISBN)
Description
The leading text in business communication, Communicating at Work takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program designed to encourage group activities and skill building. Its combination of clear writing and effective use of tables makes this text an excellent teaching tool. The ninth edition provides coverage of new pedagogy, key new topics and an expansion of other important concepts including sources of on-the-job conflict, how to use informational interviews for career advancement, and stages in group problem-solving.
More details
Edition
9th edition
Language
English
Place of publication
United States
Publishing group
McGraw-Hill Education - Europe
Target group
College/higher education
Illustrations
Illustrations (some col.)
Dimensions
Height: 254 mm
Width: 203 mm
Thickness: 20 mm
Weight
1048 gr
ISBN-13
978-0-07-351188-7 (9780073511887)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Ronald B. Adler, Associate Professor of Communication at Santa Barbara City College, specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant and workshop leader for corporate, professional, and government clients.
Jeanne Marquardt Elmhorst received her master's degree from the University of Wisconsin-Stevens Point, then taught in Asia for three years, sparking her interest in intercultural communication. Formerly at the University of Albuquerque and the University of New Mexico, She currently teaches at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline. Jeanne also provides training for business and government clients.
Jeanne Marquardt Elmhorst received her master's degree from the University of Wisconsin-Stevens Point, then taught in Asia for three years, sparking her interest in intercultural communication. Formerly at the University of Albuquerque and the University of New Mexico, She currently teaches at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline. Jeanne also provides training for business and government clients.
Content
Part One: Basics of Business and Professional Communication Strategic Case: Sundown Bakery 1. Communicating at Work 2. Communication, Culture, and Work Part Two: Personal Skills Strategic Case: Computer Solutions 3. Listening 4. Verbal and Nonverbal Messages 5. Interpersonal Skills Part Three: Interviewing Strategic Case: Platinum Sounds 6. Principles of Interviewing 7. Types of Interviews Part Four: Working in Groups Strategic Case: Museum of Springfield 8. Working in Teams 9. Effective Meetings Part Five: Making Effective Presentations Strategic Case: Fresh Air Sports 10. Developing and Organizing the Presentation 11. Verbal and Visual Support in Presentations 12. Delivering the Presentation 13. Informative, Group, and Special-Occasion Presentations 14. Persuasive Presentations Appendix : Business Writing