Communicating at Work: Principles and Practices for Business and the Professions
10th Edition
Published on 16. May 2010
Book
Paperback/Softback
544 pages
978-0-07-338517-4 (ISBN)
Description
As the leading text in its field, Communicating at Work takes a pragmatic approach that applies scholarly principles to real world business situations. Strong multicultural focus, emphasis on working in teams, and thorough coverage of presentational speaking continue to be hallmark features. The tenth edition features a more streamlined organization, new Technology Tip boxes, new Case Study sidebars, updated coverage of intercultural communication, new communication networks, and more.
More details
Edition
10th edition
Language
English
Place of publication
United States
Publishing group
McGraw-Hill Education - Europe
Target group
Professional and scholarly
Dimensions
Height: 254 mm
Width: 203 mm
Thickness: 20 mm
Weight
919 gr
ISBN-13
978-0-07-338517-4 (9780073385174)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Ronald B. Adler, Associate Professor of Communication at Santa Barbara City College, specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant and workshop leader for corporate, professional, and government clients.
Jeanne Marquardt Elmhorst received her master's degree from the University of Wisconsin-Stevens Point, then taught in Asia for three years, sparking her interest in intercultural communication. Formerly at the University of Albuquerque and the University of New Mexico, She currently teaches at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline. Jeanne also provides training for business and government clients.
Jeanne Marquardt Elmhorst received her master's degree from the University of Wisconsin-Stevens Point, then taught in Asia for three years, sparking her interest in intercultural communication. Formerly at the University of Albuquerque and the University of New Mexico, She currently teaches at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline. Jeanne also provides training for business and government clients.
Content
Part One: Basics of Business and Professional Communication 1. Communicating at Work 2. Communication, Culture, and Work Part Two: Personal Skills 3. Listening 4. Verbal and Nonverbal Messages 5. Interpersonal Skills Part Three: Interviewing 6. Principles of Interviewing 7. Types of Interviews Part Four: Working in Groups 8. Working in Teams 9. Effective Meetings Part Five: Making Effective Presentations 10. Developing and Organizing the Presentation 11. Verbal and Visual Support in Presentations 12. Delivering the Presentation 13. Types of Business PresentationsAppendix I: Sample PresentationsAppendix II : Business Writing