Study Guide for Kinn's the Administrative Medical Assistant

Introduction * Becoming a Successful Student * The Healthcare Industry Unit One: Introduction to Medical Assisting * The Medical Assisting Profession * Professional Behavior in the Workplace * Interpersonal Skills and Human Behavior * Medicine and Ethics * Medicine and Law Unit Two: Administrative Medical Assisting * Computer Concepts * Telephone Techniques * Scheduling Appointments * Patient Reception and Processing * Office Environment and Daily Operations * Written Communications and Mail Processing Unit Three: Health Information in the Medical Office * The Paper Medical Record * The Electronic Medical Record * Health Information Management * Privacy in the Physician's Office Unit Four: Billing and Coding Procedures * Basics of Diagnostic Coding * Basics of Procedure Coding * Basics of Health Insurance * The Health Insurance Claim Form * Professional Fees, Billing, and Collecting Unit Five: Financial and Practice Management * Banking Services and Procedures * Management of Practice Finances * Medical Practice Management and Human Resources * Medical Practice Marketing and Customer Service Unit Six: Assisting with Medical Specialties * Emergency Preparedness and Assisting with Medical Emergencies Unit Seven: Career Development * Career Development and Life Skills Procedure Checklists English-Spanish Terms