Achieving Quality
Pergamon (Publisher)
4th Edition
Published on 12. February 2003
Book
Paperback/Softback
136 pages
978-0-7506-5874-4 (ISBN)
Description
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, "Super Series" provides essential solutions, frameworks and techniques to support management and leadership development. It is developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management. It is well-structured and easy to follow, and fully revised and updated.
More details
Series
Edition
4th Revised edition
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Edition type
Revised edition
Dimensions
Height: 210 mm
Width: 297 mm
Weight
474 gr
ISBN-13
978-0-7506-5874-4 (9780750658744)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
National Examining Board for Supervisory Management
Achieving Quality
Book
06/1997
3rd Edition
Butterworth-Heinemann
€23.51
Article exhausted; check for reprint
Person
Content
Workbook Introduction: ILM Management Super Series study links; S/NVQ links; Workbook objectives; Activity Planner; Quality in Context: Introduction; The meaning of quality; Ensuring quality; Total quality management; Achieving quality at team level; Summary; Standards: Introduction; Types of standards; BE EN ISO 9000:2000; Quality management system; Management responsibility; Resource management; Product realization; Measurement analysis and improvement; Summary; Quality Control and Statistics: Introduction; The mean, the range and the standard deviation; The distribution of data; Summary; Statistical Process Control: Introduction; Sampling; Acceptable quality level (AQL); Control limits; Applying the techniques; Summary; Performance checks; Reflect and review.