Performance Measurement in Library and Information Services
Published on 1. December 1994
Book
Paperback/Softback
63 pages
978-0-85142-329-6 (ISBN)
Description
This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who wish to measure the performance of their service, and are unsure where to start.
More details
Series
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Professional and scholarly
Illustrations
references
Dimensions
Height: 234 mm
Width: 156 mm
ISBN-13
978-0-85142-329-6 (9780851423296)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Introduction; Why measure performance? The political imperative; Accountability; Performance indicators and service level agreements; Performance indicators and quality; Decision support; Performance measurement and performance appraisal; Terminology; Statistics versus indicators; Evaluation and performance indicators; Standards, targets and performance indicators; Prerequisites to performance measurement; The library as a system; The library as a collection; The library as an information gateway; Types of indicator; How to develop performance indicators; Data collection and analysis; Conclusions; References.