???? ?????? ? ????? ???????????? ???????е
Sowremennyj podhod
Published on 29. December 2023
Book
Paperback/Softback
264 pages
978-620-6-99823-5 (ISBN)
Description
Ponimanie dinamichnogo (i impul'siwnogo) haraktera klienta gostinicy qwlqetsq zhiznenno wazhnym faktorom, opredelqüschim prigodnost' personala dlq najma w sfere gostepriimstwa. Sowremennyj menedzhment w sfere gostepriimstwa predpolagaet wladenie (ili aktiwizaciü inertnyh) nawykow, neobhodimyh dlq uprawleniq wzaimootnosheniqmi s klientami. Uchebnik 'Mqgkie nawyki w gostinichnom menedzhmente: sowremennyj podhod' dejstwitel'no predstawlqet soboj aktual'nyj delowoj i akademicheskij material, poqwiwshijsq w to wremq, kogda wozrozhdenie mqgkih nawykow aktual'no w industrii gostepriimstwa. Mnogie nedawnie global'nye incidenty izmenili predstawleniq ob otnosheniqh s klientami w sfere uslug, i issledowaniq neobhodimy dlq resheniq ätih problem s nawykami mqgkogo obsluzhiwaniq. Jeta kniga rekomenduetsq menedzheram, rukowoditelqm, rqdowym sotrudnikam i studentam, izuchaüschim gostinichnyj menedzhment, kak rukowodstwo k uspehu w kar'ere.
More details
Language
Other
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 220 mm
Width: 150 mm
Thickness: 16 mm
Weight
411 gr
ISBN-13
978-620-6-99823-5 (9786206998235)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Edwin Chigozie Nwokorie lecciona no Politécnico Federal de Ilaro, na Nigéria. É membro e Secretário Executivo Nacional da Associação de Gestão de Hotelaria e Turismo da Nigéria (HATMAN) e tem sido uma pessoa de recurso para o Conselho Nacional de Educação Técnica (NBTE). Atualmente, está a tirar o doutoramento em Gestão de Hotelaria.