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Prakticheskie podhody dlq powysheniq kachestwa obsluzhiwaniq i blagopoluchiq sotrudnikow
Published on 22. June 2024
Book
Paperback/Softback
228 pages
978-620-7-68973-6 (ISBN)
Description
Nedobrozhelatel'noe otnoshenie k klientam - rasprostranennaq problema w organizaciqh sfery obsluzhiwaniq, kotoraq okazywaet ser'eznoe wliqnie na psihologicheskoe i fizicheskoe sostoqnie sotrudnikow. Sotrudniki, rabotaüschie na perednem krae, obychno stalkiwaütsq s takoj nedobrozhelatel'nost'ü wo wremq obsluzhiwaniq. Odnako suschestwuet zametnyj probel w issledowaniqh, poswqschennyh wsestoronnemu ponimaniü indifferentnosti klientow w kontexte serwisnyh otnoshenij. V dannom issledowanii predstawleny dokazatel'stwa togo, chto mnogie klienty proqwlqüt nelübeznoe powedenie, pooschrqemoe libo marketingowymi strategiqmi rukowodstwa, libo sotrudnikami, stremqschimisq naladit' serwisnye otnosheniq s chastymi posetitelqmi restoranow. Dlq preodoleniq ätih nedobrozhelatel'nyh situacij rabotniki sfery obsluzhiwaniq ispol'zuüt razlichnye indiwidual'nye ili kollektiwnye taktiki preodoleniq. Vazhnejshim faktorom, opredelqüschim äti strategii, qwlqetsq slozhnoe wzaimodejstwie dinamiki organizacionnoj wlasti mezhdu ob#ektom (sotrudnikom) i iniciatorom (klientom).
More details
Language
Other
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 220 mm
Width: 150 mm
Thickness: 14 mm
Weight
358 gr
ISBN-13
978-620-7-68973-6 (9786207689736)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Nolla Hajdar - prepodawatel' i issledowatel' kafedry administratiwnyh nauk Bostonskogo uniwersiteta, Stolichnyj kolledzh. Obladaq glubokoj strast'ü k izucheniü sfer marketinga, predprinimatel'stwa, organizacionnogo powedeniq i uprawleniq chelowecheskimi resursami, ona priwnosit w swoü rabotu bogatye znaniq i opyt.