At Your Service: Class Cassette

AT YOUR SERVICE; CONTENTS; UNIT 1; May I introduce myself?; Function; Greeting guests; Introducing yourself; Saying where people are from; Making a short welcome speech; UNIT 2; What do you do?; Function; Asking people about their jobs; Talking about jobs and workplaces; UNIT 3; What time does the next train leave?; Function; Asking about the time; Telling the time; Talking about timetables; UNIT 4; What kind of room would you like?; Function; Making a room reservation; Completing reservation details; Requesting information politely; UNIT 5; Don't leave your bags on the bus; Function; Giving instructions politely; UNIT 6; Is there a bank near here?; Function; Giving and understanding directions; Saying where things are; UNIT 7; Who's calling, please?; Function; Answering the telephone politely; Giving information politely; Asking for information; Taking a message; UNIT 8; Would you like a window seat?; Function; Asking people to do things; Understanding and dealing with tourists' requests; UNIT 9; How was your day?; Function; Talking about the past; Asking someone about their day; UNIT 10; Are you ready to order?; Function; Greeting restaurant guests; Taking orders; Understanding orders; UNIT 11; How will you be paying?; Function; Talking about money; Asking about payment; Changing money for someone; UNIT 12; We'll meet back here at three o'clock; Function; Explaining plans and itineraries to a tour group; Answering common questions asked by tourists; UNIT 13; Why don't you take the city bus tour?; Function; Making suggestions and recommendations; Describing tourist attractions; UNIT 14; Shall I send you a brochure?; Function; Offering to help people; Understanding and dealing with tourists' problems; UNIT 15; I look forward to hearing from you; Function; Talking about experiences; Asking and answering interview questions; Tapescripts; Multilingual word list