Business to business markets are considerably more challenging than consumer markets and as such demand a more specific skillset from marketers. Buyers, with a responsibility to their company and specialist product knowledge, are more demanding than the average consumer. Given that the products themselves may be highly complex, this often requires a sophisticated buyer to understand them.
Increasingly, B2B relationships are conducted within a global context. However all textbooks are region-specific despite this growing move towards global business relationships - except this one. This textbook takes a global viewpoint, with the help of an international author team and cases from across the globe. Other unique features of this insightful study include:
- placement of B2B in a strategic marketing setting;
- full discussion of strategy in a global setting including hypercompetition;
- full chapter on ethics and CSR early in the text; and
- detailed review of global B2B services marketing, trade shows, and market research.
This new edition has been fully revised and updated with a full set of brand new case studies and features expanded sections on digital issues, CRM, and social media as well as personal selling. More selective, shorter, and easier to read than other B2B textbooks, this is ideal for introduction to B2B and shorter courses. Yet, it is comprehensive enough to cover all the aspects of B2B marketing any marketer needs, be they students or practitioners looking to improve their knowledge.
Alan Zimmerman is Professor and Area Co-ordinator for the International Business (IB) program at the College of Staten Island, City University of New York, USA.
Jim Blythe is a former Visiting Professor of Marketing at Plymouth Business School, UK
Table of Contents
SECTION ONE: The Business Market Environment
Chapter 1 Introduction to business to business marketing
Chapter 2 How business organizations buy
Chapter 3 Strategic planning for global business markets
Chapter 4 Ethical considerations for business marketers
SECTION TWO: Evaluating Market Opportunities
Chapter 5 Market research
Chapter 6 Segmentation, targeting, and positioning
Chapter 7 Market entry tactics
SECTION THREE: Formulating the Marketing Mix
Chapter 8 Product strategy and product development
Chapter 9 Services for business markets
Chapter 10 Pricing
Chapter 11 Supply chain management
Chapter 12 Managing distribution channels
Chapter 13 Business to business marketing communications
Chapter 14 Customer relationships and key-account management
Chapter 15 Sales promotion, exhibitions, and trade fairs
Chapter 16 Public relations and corporate reputation management
SECTION FOUR: Managing the Marketing Program
Chapter 17 Marketing planning, implementation, and control
Chapter 18 Organizing for maximum effectiveness
Chapter 19 The future of business marketing