Developing Performance Support for Computer Systems

A Strategy for Maximizing Usability and Learnability
 
 
CRC Press
  • erschienen am 24. Mai 2004
  • |
  • 384 Seiten
 
E-Book | ePUB mit Adobe DRM | Systemvoraussetzungen
978-1-136-86503-9 (ISBN)
 
Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability provides detailed planning, design, and development guidance for generating performance support for new or upgraded computer systems. Performance support includes documentation, online help, coaches and wizards, training, and other materials necessary to enable users to perform their jobs more efficiently and effectively.

This volume offers a strategy for maximizing ease-of-use and ease-of-learning through an integrated performance support systems approach. The text provides how-to guidance throughout that developers can apply directly to the design of their performance support tools and products. Rather than cover a few specific topic areas, it examines the entire spectrum of performance support. The book explains how to match performance support methods to task requirements, gives an overview of important user characteristics, and provides general guidance for presentation, layout, formatting, media selection, the use of color and icons, and accessibility. Evaluation checklists are included in the appendices and are also available online.

Although this book primarily addresses the development of performance support for large software systems, the principles and approaches are valuable for any systems development environment.
  • Englisch
  • London
  • |
  • Großbritannien
Taylor & Francis Ltd
  • Für höhere Schule und Studium
62 schwarz-weiße Abbildungen, 38 schwarz-weiße Tabellen
978-1-136-86503-9 (9781136865039)
INTRODUCTION
Why Performance Support?
What is Performance Support?
Design Approach
Types of Performance Support
Performance Support System Model
How to Use This Book
References

DESIGN ENVIRONMENTS AND STRATEGIES
Introduction
Ideal Environment
Typical Environment
Late Involvement Environment
References

PROJECT PLANNING
Introduction
Planning Environment
Estimation Factors and Impacts
Planning Methodology and Tools
Sample Plan for Performance Support Projects
Planning for Electronic Performance Support Products
References

NEEDS ASSESSMENT AND TASK ANALYSIS
Introduction
Development Environment Constraints
Needs Assessment Methods
Task Analysis for Performance Support
References

MATCHING PERFORMANCE SUPPORT METHODS TO TASK REQUIREMENTS
Introduction
Determining Skill and Knowledge Requirements
Performance Support Considerations and Alternatives
Performance Support Selection Aid
References

GENERAL DESIGN GUIDANCE
Introduction
User Considerations
Information Presentation
Layout and Structuring Consideration
Media Selection
Use of Color
Icons
Accessibility
Internationalization
References

DEVELOPING PERFORMANCE SUPPORT PRODUCTS
Introduction
Documentation
Performance Aids
Online Help
Coaches, Advisors and Wizards
Instruction
Electronic Performance Support
Iterative Approach to Electronic Performance Support
References

TESTING PERFORMANCE SUPPORT PRODUCTS
Introduction
When to Test
Test Planning
Developmental Testing--Heuristic Evaluation
Developmental Testing--Alpha Testing
Usability Testing
Beta Testing
Product Testing
Follow-up Evaluation
Test Reporting
References

Appendices

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