This book constitutes the proceedings of the 19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, held in Linköping, Sweden, in August/September 2020, in conjunction with the IFIP WG 8.5 IFIP International Conference on Electronic Participation (ePart 2020) and the International Conference for E-Democracy and Open Government Conference (CeDEM 2020). The conference was held virtually due to the COVID-19 pandemic.
The 30 full papers presented were carefully reviewed and selected from 118 submissions. The papers are clustered under the following topical sections: e-government foundations; e-government services and open government; open data: social and technical aspects; AI, data analytics, and automated decision making; and smart cities.
E-Government Foundations.- Between overexploitation and underexploitation of digital opportunities - a case study with focus on affordances and constraints.- Developing an analytical framework for analyzing and comparing national e-government strategies.- A Pathology of Public Sector IT Governance: How IT Governance Configuration Counteracts Ambidexterity.- Barriers and Drivers of Digital Transformation in Public Organizations: Results from a Survey in the Netherlands.- E-Government Services and Open Government.- Smart Policing: A Critical Review of the Literature.- Utilizing the investment instrument for digital transformation: A case study of a large Swedish municipality.- Service Quality through Government Proactivity: The Concept of Non-Interaction .- Automatization of Cross-Border Customs Declaration: Potential and Challenges. A Case Study of the Estonian Customs Authority.- AI-Enabled Innovation in the Public Sector: a Framework for Digital Governance and Resilience.- Systematic literature review: Technical Debt Management .- Measure what matters. A dual outcome service quality model for government service delivery.- Digital Inclusion Competences for Senior Citizens: the survival basics.- Walking a mile in their shoes-A citizen journey to explore public service delivery from the citizen perspective.- The role of domain-skills in bureaucratic service encounters.- Aligning stakeholder interests, governance requirements and blockchain design in business and government information sharing.- Approaches to Good Data Governance in Support of Public Sector Transformation through Once-only.- Governance challenges of inter-organizational digital public services provisioning: A case study on digital invoicing services in Belgium.- Open Data: Social and Technical Aspects.- A methodology for retrieving datasets from open government data portals using information retrieval and question and answering techniques.- Open Government Data from the Perspective of Information Needs - A Tentative Conceptual Model.- Towards a Framework for Open Data Publishers: A Comparison Study between Sweden and Belgium.- Open Government Data Systems: Learning from a Public Utility Perspective.- Collaboration in Open Government Data Ecosystems: Open Cross-sector Sharing and Co-development of Data and Software.- Towards Generic Business Models of Intermediaries in Data Collaboratives: From Gatekeeping to Data Control.- AI, Data Analytics, and Automated Decision Making.- Generating more value from government data using AI-An exploratory study.- Identifying risks in datasets for automated decision-making.- Using Government Data and Machine Learning for Predicting Firms' Vulnerability to Economic Crisis.- Smart Cities.- Towards Data-Driven Policymaking for the Urban Heat Transition in the Netherlands: Barriers to the Collection and Use of Data.- Identifying Strategic Planning Patterns of Smart Initiatives. An Empirical Research in Spanish Smart Cities.- Demographical attributes explaining different stages of OG development in Spanish Local Governments.- Identification of competencies and teaching models for the governance of smart sustainable cities in the South American context.