Four Simple Steps. That's all it takes to deliver legendary service and build a thriving team culture.
Is negative service impacting your bottom line? Do you find it hard to maintain your confidence when you have to disappoint a customer? Then Yes Is the Answer is the leadership book you need to read.
Christine Trippi shares her energy and passion for Sweet Hospitality-the key to success in the hospitality industry-by taking readers through the simple steps of responding positively while developing strong relationships. Along the way, she reviews examples that cover all aspects of work and family life with opportunities to test your new skills in the book (or with a downloadable Yes Is the Answer companion workbook). By the end of this fun, quick, and easy read, you'll have the information and skills needed to always say Yes and achieve Sweet Results! The best part is that you'll learn how you can change the world, one Yes at a time!
Should you read this book? Yes Is the Answer!
Christine Trippi is an award-winning hospitality leader who began her hotel career at the age of 17 as a van driver/laundry girl, and her specialty has become moving red hotels to GREEN! She has spent more than 30 years working in hotel operations for companies such as Marriott, Hilton, Crown Plaza, Sheraton, and Courtyard by Marriott, where she was named General Manager of the Year. As the founder of The Wise Pineapple LLC, Christine inspires and helps leaders and organizations to Be Confident, Be Empowered, and Lead from the Heart-achieving Sweet Results! Christine was raised and still resides in the Chicagoland area with her husband, Mike (aka Bunny) and her two awesome kids, Spencer and Samantha. When Christine isn't working, she is most likely doing something that terrifies her husband, like jumping out of planes, taking a selfie on top of a mountain, or talking to strangers. Christine likes her nails pink, her Diet Coke with Captain, and her hugs BIG! To learn more or to book Christine for your next event, visit TheWisePineapple.com.
Section One: Introduction
Section Two: The Four Steps
Section Three: Yes Leadership
Section Four: The Yes Culture