Assessment Strategies for Knowledge Organizations

Emerald Publishing Limited; Working Methods for Knowledge Management
  • erschienen am 29. November 2019
  • |
  • 216 Seiten
E-Book | ePUB mit Adobe DRM | Systemvoraussetzungen
978-1-83867-609-4 (ISBN)
Assessment models and methods are taught in business schools, routinely published, conducted at all organizational levels and widely understood. Yet as organizations transform from an industrial to knowledge-based economy, assessments are rarely adapted to the new environment. Simply applying existing assessment models and methods to knowledge does not address the challenge. Knowledge assets, knowledge transactions and knowledge capabilities have unique properties and behaviors that may render traditional methods as unreliable or invalid. Expert authors Dean Testa, Johel Brown-Grant and Denise Bedford draw from their practical and theoretical experience in designing assessments for knowledge organizations, from observing successes and failures in a variety of organizations. Synthesizing their experience, their discussions here help knowledge management professionals gain a deeper understanding of maturity models and determine how best to create an assessment strategy for their organization. Offering an enhanced understanding of how to engage organisations in assessments, describing maturity factors and offering tools to communicate the results of these maturity assessments, this is an unmissable book for knowledge management professionals and researchers.
  • Englisch
  • Bingley
  • |
  • Großbritannien
Emerald Publishing Limited
  • 2,00 MB
978-1-83867-609-4 (9781838676094)
weitere Ausgaben werden ermittelt
  • Intro
  • Assessment Strategies for Knowledge Organizations
  • Copyright Page
  • Joint Enterprise, Mutual Engagement, and a Shared Repertoire
  • Acknowledgements of Early Support
  • Overview of the Subject Matter
  • Where the Topic Fits in the World Today
  • Where the Book Fits in the Literature Today
  • The Intended Audience for this Book
  • Structure of this Book
  • Chapter Summaries
  • How this Book Impacts the Field
  • 1: Assessment For ­Organizations
  • Chapter Summary
  • What Is Assessment?
  • Why Do We Care About Assessment?
  • Assessment In The Industrial Economy
  • Assessment In The Knowledge Economy
  • Current State Assessment - Knowledge Organizations
  • Future State Assessment - Knowledge Organizations
  • Chapter Checklist
  • References and Recommended Future Readings
  • 2: Assessment as a ­Management Tool
  • Chapter Summary
  • Why Do Knowledge Organizations Assess?
  • Who is Doing The Assessment?
  • When Do Knowledge Organizations Assess?
  • What Do Knowledge Organizatons Assess?
  • Assessment of the Initial State
  • Assessment of the Process
  • Assessment of the End State
  • New Model For Knowledge Organization Assessment
  • Chapter Checklist
  • References and Recommended Future Readings
  • 3: Assessment Models and Methods
  • Chapter Summary
  • Assessment Methods - Definition and Characterizations
  • Diagnostic Assessments
  • Formative and Developmental Assessments
  • Summative Assessments
  • Time-defined Assessments
  • Direct and Indirect Assessments
  • Objective or Subjective Assessments
  • Quantitative, Qualitative, or Hybrid Assessments
  • In Situ or Out-of-Context Assessments
  • Retrospective or Prospective Assessments
  • Judgmental or Non-judgmental Assessments
  • Alignment of Assessment Methods with Assessment Models
  • Assessment Methods Aligned with Initial State
  • Assessment Methods Aligned with Process State
  • Assessment Methods Aligned with End State
  • Designing Assessment Methods to Suit Knowledge Organizations
  • Chapter Checklist
  • References and Recommended Future Readings
  • 4: Assessment Models and Methods For Knowledge Organizations
  • Chapter Summary
  • Aligning Assessment Methods With Knowledge Capacity, Capability, and Capital Assets
  • Assessing the Organization's Knowledge Capabilities
  • Assessing the Organization's Knowledge Capital Assets
  • Assessing the Knowledge Capacity of Business Processes
  • Aligning Assessment Methods With Organizational Levels
  • Assessments Conducted For and By the Whole Organization
  • Assessments Conducted By and For Business Units
  • Assessments Conducted By and For Teams or Groups
  • Assessments Conducted By and For Individuals
  • A Framework For Developing a Knowledge Assesment Strategy
  • Chapter Checklist
  • References and Recommended Future Readings
  • 5: Assessing Knowledge Management Capabilities
  • Chapter Summary
  • Assessing Knowledge Management Capabilities
  • Define Knowledge Management Capabilities
  • Assessing Communities and Collaboration
  • Assessing Communication and Culture
  • Assessing Knowledge Asset Management
  • Assessing Knowledge Architecture
  • Assessing Knowledge Technologies
  • Assessing Knowledge Capital Assets
  • Assessing Knowledge Operations
  • Assessing Organizational Learning
  • Assessing Leadership and Strategy
  • Overview of Knowledge Capability Assessment Methods
  • Chapter Checklist
  • References and Recommended Future Readings
  • 6: Assessing Knowledge Capital Assets
  • Chapter Summary
  • Knowledge Capital Assets - Definition and Characterization
  • Assessing the Organization's Human Knowledge Assets
  • Assessing Tacit Knowledge Assets
  • Assessing Skills and Competencies
  • Assessing Attitudes and Behaviors
  • Assessing the Organization's Structural Knowledge Assets
  • Assessing Explicit Knowledge and Information Assets
  • Assessing Procedural Capital Assets
  • Assessing Organizational Culture
  • Assessing the Organizations Relational and Network Knowledge Assets
  • Assessing Network and Relational Capital
  • Assessing Reputational Capital
  • Overview of Assessment Methods for Knowledge Capital Assets
  • Chapter Checklist
  • References and Recommended Future Readings
  • 7: Assessing Knowledge Capacity of The Business
  • Chapter Summary
  • Knowledge Capacity Of The Business - Definitions and Characterizations
  • Assessing Knowledge Assets Used in The Business Process
  • Question 1. What Kinds of Knowledge Assets Are Important to the Activity?
  • Example 1. Use of Experimental Results from a Manufacturing Site
  • Example 2. After-Action Review Produced by Another Administrative Unit
  • Question 2. What Knowledge Assets Are Currently Used in the Activity?
  • Example 3. Access to an Academic Expert in the Manager's Peer Network
  • Example 4. Marketing Feedback for a Product Captured by External Communications Team
  • Question 3. Does the Use of Knowledge Assets Contribute to Business Performance or Process Efficiency?
  • Example 5. Internal Team Problem-solving Session
  • Example 6. Reputational Information about Potential New Materials Supplier
  • Question 4. What Impediments and Challenges Prevent the Business from Accessing and Using Knowledge Assets?
  • Example 7. Consumability of Quality Control Information
  • Example 8. Access to Peer-reviewed Research about the Effects of Using a New Material in Product Development
  • Assessing Knowledge Capabilities Used in The Business Process
  • Question 1. Is There Evidence the Capability Is Supported by the Business Now?
  • Question 2. What Is the Source and Origin of the Capability?
  • Question 3. Are the Capabilities Effective or Could They Be Improved?
  • Question 4. What Does the Business Expect to Achieve with the Introduction of These Capabilities?
  • Overview of Assessments of Knowledge Capacity
  • Chapter Checklist
  • References and Recommended Future Readings
  • 8: Designing a Knowledge Assessment Strategy
  • Chapter Summary
  • Elevating Knowledge Assessments From Tactics to Strategies
  • Align Assessment Strategies with Knowledge Organization Vision and Strategy
  • A Framework for a Knowlede Assessment Strategy
  • Scope and Coverage of a Knowledge Assessment Strategy
  • Chapter Checklist
  • References and Recommended Future Readings
  • 9: Communicating Assessment Results
  • Chapter Summary
  • Telling The Assessment Story
  • Who is Telling The Story and Who is Listening
  • Writing The Knowledge Assessment Story
  • Structuring the Assessment Report and Story
  • Chapter Checklist
  • References and Recommended Future Readings
  • 10: Getting Ready For Governance - Sustaining an Assessment Strategy
  • Chapter Summary
  • Governance Models and Processes
  • Looking to The Future
  • Getting Ready For Governance
  • Chapter Checklist
  • References and Recommended Future Readings
  • 11: Assessment Cultures
  • Chapter Summary
  • What is Organizational Culture and Why Does it Matter
  • Aligning All of the Organization's Cultures
  • Defining the Components of a Knowledge Assessment Culture
  • What is a Knowledge Culture?
  • What is an Assessment Culture?
  • Chapter Checklist
  • References and Recommended Future Readings
  • Appendix A: Developing A Knowledge Assessment Strategy - A Project Plan

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