The Handbook of International Crisis Communication Research articulates a broader understanding of crisis communication, discussing the theoretical, methodological, and practical implications of domestic and transnational crises, featuring the work of global scholars from a range of sub-disciplines and related fields.
* Provides the first integrative international perspective on crisis communication
* Articulates a broader understanding of crisis communication, which includes work from scholars in journalism, public relations, audience research, psychology, political science, sociology, economics, anthropology, and international communication
* Explores the topic from cross-national and cross-cultural crisis communication approaches
* Includes research and scholars from countries around the world and representing all regions
* Discusses a broad range of crisis types, such as war, terrorism, natural disasters, pandemia, and organizational crises
Notes on Contributors
Jesús Arroyave earned his PhD in Communication from the University of Miami. He is the Director of the PhD Communication Program and Associate Professor at the Universidad del Norte in Barranquilla, Colombia. His professional interest focuses on health communication and development, risk communication, and journalism and media studies. He is the author and coauthor of 3 books and several journal articles and book chapters.
Claudia Auer (MA) is a doctoral candidate in the Institute of Media and Communication Science at the Technische Universität Ilmenau, Germany. In her doctoral thesis, she develops a theory of public diplomacy. Her research interests include crisis communication, public diplomacy, strategic communication, political communication, and metatheory. She is a member of the International Research Group on Crisis Communication.
Stefan Beck was Professor of European Ethnology (social anthropology) at the Humboldt University in Berlin, Germany. His research focused on knowledge practices in medicine and their social and cultural implementation as well as on systems of expertise in the sciences and modern life-world(s). Sadly, he passed away in March 2015 before the jointly written article in this collection was published.
Jean-Christophe Binetti is the founder and director of Convis Consult & Marketing Ltd. in Berlin and Paris. His company offers services in communication, project consultation, engineering, software development, and training in risk and crisis management. Based on his long experience in consulting on and auditing management systems and crisis communication in the government, industry, and service sectors, he developed a web application for crisis communication in cooperation with his team and practitioners: www.crcm.eu.
Wolfgang Broll is a Full Professor at Technische Universität Ilmenau, where he holds the chair in Virtual Worlds and Digital Games. He is CEO and cofounder of fayteq, a company concerned with advanced video manipulation technologies. He received a PhD in Computer Science from Tübingen University in 1998. He was a lecturer at the RWTH Aachen University from 2000 to 2009. From 1994 to summer 2012 he headed the VR and AR activities at Fraunhofer FIT in Sankt Augustin. He has been doing research in the area of augmented reality (AR), shared virtual environments, multi-user VR and 3D interfaces since 1993.
Yang (Alice) Cheng is a PhD student at the School of Journalism, University of Missouri-Columbia. Her research interests include new media effects, public relations effectiveness and value, crisis communication and management, conflict resolution, and cross-cultural communication. Some of her other publications have appeared in the New Media & Society, Encyclopedia of Public Relations, and the Journal of Radio & Television Studies, among others. She has received a Master of Arts degree in Global Communication from the Chinese University of Hong Kong.
An-Sofie Claeys (PhD, 2012, Ghent University and Royal Military Academy) is Assistant Professor at KU Leuven. She works at the Faculty of Social Sciences and is part of the Institute for Media Studies. Her research and teaching focuses on public relations and crisis communication. She has examined the impact of stealing thunder and nonverbal cues by organizational spokespersons in crisis communication. Her work has appeared in international journals such as Public Relations Review, Journal of Business Research, Journal of Applied Communication Research and Journal of Communication.
Margie Comrie is an Associate Professor in the School of Communication, Journalism and Marketing at Massey University in New Zealand. She is a Fellow of the Public Relations Institute of New Zealand. Her research interests include news media, public broadcasting, political communication, and health communication.
W. Timothy Coombs (PhD, Purdue University, in Public Affairs and Issues Management) is a Full Professor in the Department of Communication at Texas A&M University. He received the 2002 Jackson, Jackson & Wagner Behavioral Science Prize from the Public Relations Society of America and the 2013 Pathfinder Award from the Institute of Public Relations for his research contributions to research and the practice.
Ganga S. Dhanesh is Assistant Professor in Communication Management at the Department of Communications and New Media, National University of Singapore. She has had experience in corporate and nonprofit organizations and has published in the areas of corporate social responsibility and internal relations in books and journals such as Management Communication Quarterly, Public Relations Review and the Journal of Communication Management.
Mark Eisenegger is a Full Professor at the Department of Communication Studies at the University of Salzburg in Austria; he is also President of the Research Institute for the Public Sphere and Society (fög) at the University of Zurich in Switzerland. His research interests include reputation analysis, organizational and business communication, PR research, and change in the media.
Ana María Erazo-Coronado is a dentist who has carried out postgraduate studies in endodontics at the Universidad Stadual of Campinas, Brazil. She is Assistant Professor at the Universidad Metropolitana in Barranquilla, Colombia. She is a PhD candidate at the School of Communication at the Universidad del Norte. Her professional interest focuses on interpersonal health communication and risk and crisis communication. She is the author and coauthor of several journal articles.
Susan Fountaine teaches public relations in the School of Communication, Journalism and Marketing at Massey University, New Zealand.
Finn Frandsen (Mag. Art., Aarhus University) is Professor of Corporate Communication and Director of the Center for Corporate Communication in the School of Business and Social Sciences, Aarhus University, Denmark. His research interests include organizational crises, crisis management, and crisis communication. His research has appeared in international academic journals and handbooks such as Corporate Communications: An International Journal, International Journal of Strategic Communication, Management Communication Quarterly, Public Relations Review, and The Handbook of Crisis Communication. His most recent book is Organizational Crisis Communication: A Multi-vocal Approach (Sage, 2016; coauthored with W. Johansen).
Wolfgang Frindte is Professor of Communication Psychology at the Institute of Communication Research, head of the Department of Communication Psychology at Friedrich-Schiller-University in Jena, Germany, and scientific head of the "Human Communication Section" at Dresden International University. His work focuses on attitudes and communication in intercultural and intergroup-specific contexts (prejudice, xenophobia, anti-Semitism, group specific violence and intergroup threats, macro-social stress, and terrorism). He is the author of numerous books and articles about xenophobia, violence, anti-Semitism, and communication psychology.
Chris Galloway is a Senior Lecturer in Public Relations at Massey University, Auckland, New Zealand. He previously held a similar position at Swinburne University of Technology, Melbourne, Australia. His research interests include issues, crisis, risk, and emergency communication. He is the coeditor of Public Relations Issues and Crisis Management (2005) and his work has been published in a number of leading PR and communication journals.
Amiso M. George (PhD, Ohio University; APR, Fellow PRSA) is Associate Professor and former Chair of the Department of Strategic Communication, Bob Schieffer College of Communication, Texas Christian University. She developed and taught the first course in crisis communication at the University of Nevada, Reno. A visiting Associate Professor of Strategic Communication at Swinburne University in Australia in 2012, George has worked as a journalist and broadcaster in Nigeria and the United States. She is the coeditor of two books, including Case Studies in Crisis Communication: International Perspectives on Hits and Misses (Routledge, 2012).
Daniel Geschke is Lecturer in Social and Communication Psychology and researcher at the Institute of Communication Research at Friedrich-Schiller-University in Jena, Germany. His work and publications focus on intergroup relations, prejudice and discrimination, as well as acculturation and integration of minorities.
Eytan Gilboa (PhD, Harvard University) is Professor of International Communication, founder and first Director of the School of Communication, and Director of the Center for International Communication at Bar-Ilan University in Israel. He has been a visiting professor at several leading American and European universities. He has published several books, including American Public Opinion toward Israel and Media and Conflict, and numerous articles and book chapters on international communication and public diplomacy. He has been an adviser to several ministries and NGOs, and a commentator on television and radio networks.
Michel M. Haigh (PhD, University of Oklahoma, 2006) is an Associate Professor in the College of Communications at the Pennsylvania State University. Her research interests are mass media influence and strategic communications.