Building a Digital Future

A Transformational Blueprint for Innovating with Microsoft Dynamics 365
 
 
Standards Information Network (Verlag)
  • 1. Auflage
  • |
  • erschienen am 21. April 2021
  • |
  • 336 Seiten
 
E-Book | PDF mit Adobe-DRM | Systemvoraussetzungen
978-1-119-74716-1 (ISBN)
 

2020 has been a challenging year worldwide for many businesses and we have not come out of that phase entirely in 2021.
At the same time, we witnessed the acceleration of Cloud led Digital Transformation, changing the ways we work, communicate, collaborate, and share our workspace and creating a globally accepted new normal. More than ever before, senior management and leadership teams need to identify a rigorous approach, drive competitive advantage for their business, create value addition, and become more effective in this work from home, zoom-based collaboration and still achieve our business metrics, which have also naturally evolved due to the global pandemic. Effective disruption is dependent on fast universal adoption, then only it will be real and the transformation will be effective. Understanding the key drivers of change, leveraging the powerful capabilities from technologies with a collaborative platform can aid an organization to prepare for digital transformation. Building a Digital Future provides a clearly defined roadmap for executing this change.

Based on their industry experience of leading and implementing digital transformation globally, authors Lipi Sarkar and Vinnie Bansal distil proven ideas, creating a blueprint of powerful and workable frameworks for executing a successful digital transformation with Dynamics 365 and accelerating businesses during a global pandemic. Each chapter of the book is curated with best practices, real life examples, pitfalls to avoid, and salient points to remember. This book enables organizations to truly embrace the benefits of digital transformation by anchoring Microsoft Dynamics 365 and Power Platform at the core of their business. The frameworks, examples and customer stories in the book revolves around how it drives faster disruption, enhances customer experiences, empowers overworked business users. The real-life customer stories across various sectors and countries (namely Virgin Atlantic, Etihad Airways, G&J Pepsi-Cola Bottlers, Breville, Heathrow Airport, Hickory Farms, Ste Michelle Wines and many more) brings an idea of key business challenges and the solutions implemented to address them.

Building a Digital Future is written for C-suite stakeholders, senior management, Programme Directors or Managers, Implementation Consultants, and Business Managers who are considering a Digital Transformation to improve efficiencies across the business of finance and operation, supply chain, retail, and customer relationship management--sales, marketing, or services. This book covers Digital Transformation with the powerful technology platform Microsoft Dynamics 365 which offers process capabilities across all business areas, provides powerful tools to automate time-consuming tasks, and drives innovation and improvements through an evergreen system post implementation. The concepts of digital transformation are laid out and take you through a step-by-step transformation journey, highlighting any pitfall that you need to be aware of.

Many Dynamics 365 books offer advice for implementation or mastering the system, but Building a Digital Future is the first complete playbook of how businesses can transform to thrive in the digital age. Building a Digital Future is the must-have guide to help your Dynamics 365 program.



Lipi Sarkar is an experienced Programme Director with 20 years of experience in leading digital transformation programs with Microsoft Dynamics 365 implementation across various industries - professional services, retail, insurance, commercial housing, Healthcare and not-for-profit. She enjoys working closely with clients, understanding their business needs and vision, shaping up a digital transformation roadmap, defining the governance framework, co-create a realistic plan with clients to deliver a complex transformation program and accomplishing their business benefits by making things happen. She has worked for Big Four firm, Big Four Charity, esteemed solution-based consulting organization. She is also recognized as an active business school mentor of WBS and has been involved in many voluntary initiatives.

Vinnie Bansal has worn many hats in his career - Business Analyst, Functional Consultant, Project Manager, and Solutions Director. As a result, he has unique abilities to navigate complex challenges. His professional roots are from implementing Dynamics AX, analyzing, solution design and working closely with process owners and business stakeholders. His passion and expertise lie in envisioning the big picture, working with Dynamics 365 Finance and Dynamics 365 Supply Chain Management customers to assist in the innovation process, end-to-end, and to empower enterprises to overcome their biggest hurdles, streamline complex 'pain points', realize their goals, and achieve a business transformation. Building on his D365 Finance and Operations and Dynamics AX consultancy background, he specializes in understanding the unique challenges and pain points' customers face in their industry and guides them throughout their D365 Finance and Operations and Dynamics AX implementation journey.

  • Englisch
  • Newark
  • |
  • USA
John Wiley & Sons Inc
  • 4,45 MB
978-1-119-74716-1 (9781119747161)
weitere Ausgaben werden ermittelt
Lipi Sarkar is an experienced Programme Director with 20 years of experience in leading and managing digital transformation programs with Microsoft Dynamics 365 across various industries-professional services, retail, insurance, commercial housing, healthcare, and not-for-profit. She has worked for one of the Big Four firms, popular UK charity organizations, and esteemed solution-based consulting organizations. She is also an active mentor of Warwick Business School, Global Mentoring Programme.

Vinnie Bansal has worn many hats in his career-Business Analyst, Functional Consultant, Project Manager, and Solutions Director. As a result, he has unique abilities to navigate complex challenges. His professional roots are from implementing Dynamics AX, analyzing, solution design, and working closely with process owners and business stakeholders. His passion and expertise lie in envisioning the big picture, working with Dynamics 365 Finance and Dynamics 365 Supply Chain Management customers to assist in the innovation process, end-to-end, and to empower enterprises to overcome their biggest hurdles, streamline complex "pain points," realize their goals, and achieve a business transformation.
  • Cover
  • Title Page
  • Contents
  • Foreword
  • Preface
  • Acknowledgments
  • About the Contributors
  • Part One Digital Transformation with Dynamics 365
  • Chapter 1 Digital Transformation andthe Case for Change
  • Change, Change, Change
  • Digital Transformation: Key Drivers
  • Digital Transformation: Disrupt or Be Disrupted
  • Digital Transformation with Dynamics 365
  • Summing Up
  • Notes
  • Chapter 2 Capabilities for Transforming Your Business with Dynamics 365
  • A Platform for Change and Transformation
  • How to Drive Business Efficiencies
  • Data Platform: The Secret Sauce
  • Business Process: Simplification, Standardization, and Automation
  • Is There a Choice: Cloud or On-Premise?
  • Summing Up
  • Notes
  • Chapter 3 The Power of the Microsoft Platform
  • Rise of the Citizen Developer: Improving Productivity with the Power Platform
  • Building Custom Apps with Power Apps
  • Resources and Community Groups
  • Using Power BI to Create a Data-Driven Culture
  • Accelerating Organizational Capability and Driving Efficiency
  • Moving from Reactive to Proactive with IoT Integration
  • Improving Experiences with Chatbots and Natural Language Processing
  • Summing Up
  • Part Two Blueprint for Executing a Successful Dynamics 365 Project
  • Chapter 4 Five Cornerstones of Digital Transformation
  • Strategic Shift
  • Cultural Shift
  • Shift in People's Mindset
  • Process Shift
  • Governance and Control
  • Summing Up
  • Notes
  • Chapter 5 Program Readiness
  • Plan Before You Leap
  • Define Program Benefits and Outcomes
  • Knowing Your Business Processes
  • Pre-Project Communication
  • Digital Leadership
  • Selecting an Implementation Partner
  • Preparation and Readiness Before Program or Project Kick-Off
  • Summing Up
  • Notes
  • Chapter 6 Deep Dive: Organizational Change Management for Dynamics 365 and DX
  • Failings of Tactical OCM
  • Why Invest in Strategic OCM Before Starting the Project
  • Organization After Implementation and Role Change
  • Gain Meaningful Digital Insights for Change
  • Embedding Required Cultural Transformation in the Organization
  • Measuring User Adoption, Key Performance Indicators, and Benefits Realization
  • Measure Benefits Realized Post Go-Live
  • Summing Up
  • Notes
  • Chapter 7 Fundamentals of Executing a Successful Dynamics 365 Project
  • Effective Communication
  • Importance of Design Thinking, UX Design, and Customer Journey Mapping
  • Establishing Clear Design Principles at the Outset
  • Shortening Project Timescales Through Empowered Decision Making and Collocated Teams
  • Pragmatic Approach to the Agile Implementation of Dynamics 365
  • Incorporating Traditional Planning Approaches with the Flexibility of Agile and Scrum
  • Embrace Change: Deliver to Time and Budget
  • Summing Up
  • Part Three Driving Innovation and Improvements with Dynamics 365
  • Chapter 8 Makers and Shakers of Dynamics 365 Transformation
  • Project Charter: Roles and Responsibilities
  • Critical Role of the User on a Dynamics 365 Project
  • Understanding of Value to Use
  • Delivering Value and Getting an Equitable Return
  • Why Users Should Create Dynamics 365 Documentation
  • Role of Microsoft Customer Success Manager
  • Leverage Your Community
  • Summing Up
  • Notes
  • Chapter 9 What Does Post Go-LiveLook Like?
  • The Windows: Planning for Operations
  • Manage Your Dynamics 365 Operations?
  • Best Practices for Dynamics 365 Operations
  • Value Add with Continuous Innovation
  • Managing Your Product Backlog Post Go-Live
  • Summing Up
  • Note
  • Chapter 10 Dynamics 365 Support and Continuous Improvement
  • Recommendation for the Dynamics 365 Business Team
  • Recommendations for the Dynamics 365 Application Support Technical Team
  • How to Support Dynamics 365 Implementation
  • How to Continuously Improve
  • Benefits Realization
  • Continuing Culture of Digital Transformation
  • Summing Up
  • Notes
  • Part IV Appendices
  • Appendix A Success Enablers for Dynamics 365 Implementation
  • Microsoft Lifecycle Services
  • Azure DevOps
  • Regression Suite Automation Tool
  • Power Platform
  • How Do Azure DevOps, Lifecycle Services, RSAT, and Power Platform Complement Each Other?
  • Notes
  • Appendix B Microsoft FastTrack for Dynamics 365
  • Success by Design
  • Getting Started with FastTrack
  • Index
  • EULA

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