This is the digital version of the printed book (Copyright © 2009).
It will surprise few professionals working in software development today to read that teams and teamwork are critical ingredients of a global economy. Productivity, product development and release, and even a company's survival increasingly will depend on teams to solve business problems. What may come as a surprise -- and a wake-up call -- is that, in many businesses, teams are completely ineffective.
One reason, posits William E. Perry in iTeam: Putting the "I" Back into Team, is that most organizations put too much emphasis on joint effort, removing responsibility, ownership, and reward from individuals appointed to teams. What typically results is dysfunctional, essentially leaderless, and lacking in motivation.
Perry's call to put the emphasis back on individual responsibility among collaborating teammates is an urgent one. Decisions now made by management will more and more frequently be made and implemented by teams, making it necessary for organizations to ensure that the creativity and innovative methods of individuals be retained on teams.
Through extensive team experience and interviews with hundreds of individuals who have spent thousands of hours in team meetings, Perry has identified the attributes of great teams and great teamwork. iTeam examines the ten biggest challenges standing between most teams and excellence and explores in depth the fifty best practices teams can employ to improve performance.
Concluding that world-class teams comprise individuals who do what is right for their organization, and do what is right the right way, iTeam presents a clear, practical argument for building teams that have at their core a strong, proven leader who encourages and motivates team members to fulfill their team responsibilities.
Reengineering the Team Approach to Problem Solving
The Top-Ten Challenges to Effective Teamwork
Selecting a Team Leader Who Will Lead
Defining Team Entrance and Exit Criteria
Selecting Team Members for Specific Roles
Building Trust Among Team Members
Training Team Members to Accomplish Their Assignments
Listening to the Voice of the Customer
Breaking Down Silos
Assuring That Team Efforts Are Successful
Rewarding Individual Team Members
Keeping Teamwork Competitive
Emerging Team Practices
and much more
WILLIAM E. PERRY is author of more than fifty books on quality assurance, and coauthor, with Randall W. Rice, of Surviving the Top-Ten Challenges of Software Testing (Dorset House, 1997). He learned and practiced effective management techniques as a consultant and contractor for Fortune-500 companies, and as founder and former CEO of Orlando-based Quality Assurance Institute. Two of his current passions are IT innovation and software forensics, subjects he looks forward to writing about, believing their effective practice will lead more organizations to world-class status.
1: Reengineering the Team Approach to Problem Solving 3
2: The Top-Ten Challenges to Effective Teamwork 19
3: Challenge 1: Selecting a Team Leader Who Will Lead 25
4: Challenge 2: Defining Team Entrance and Exit Criteria 34
5: Challenge 3: Selecting Team Members for Specific Roles 47
6: Challenge 4: Building Trust Among Team Members 58
7: Challenge 5: Training Team Members to Accomplish Their Assignments 67
8: Challenge 6: Listening to the Voice of the Customer 78
9: Challenge 7: Breaking Down Silos 88
10: Challenge 8: Avoiding Groupthink 97
11: Challenge 9: Assuring That Team Efforts Are Successful 106
12: Challenge 10: Rewarding Individual Team Members 115
13: The Ultimate Team Challenge: Keeping Teamwork Competitive 125