How businesses and other organizations can improve their performance by tapping the power of differences in how people think
What if workforce diversity is more than simply the right thing to do in order to make society more integrated and just? What if diversity can also improve the bottom line of businesses and other organizations facing complex challenges in the knowledge economy? It can. And The Diversity Bonus shows how and why.
Scott Page, a leading thinker, writer, and speaker whose ideas and advice are sought after by corporations, nonprofits, universities, and governments around the world, makes a clear and compellingly pragmatic case for diversity and inclusion. He presents overwhelming evidence that teams that include different kinds of thinkers outperform homogenous groups on complex tasks, producing what he calls "diversity bonuses." These bonuses include improved problem solving, increased innovation, and more accurate predictions-all of which lead to better performance and results.
Page shows that various types of cognitive diversity-differences in how people perceive, encode, analyze, and organize the same information and experiences-are linked to better outcomes. He then describes how these cognitive differences are influenced by other kinds of diversity, including racial and gender differences-in other words, identity diversity. Identity diversity, therefore, can also produce bonuses.
Drawing on research in economics, psychology, computer science, and many other fields, The Diversity Bonus also tells the stories of people and organizations that have tapped the power of diversity to solve complex problems. And the book includes a challenging response from Katherine Phillips of the Columbia Business School.
The result changes the way we think about diversity in the workplace-and far beyond it.
Scott E. Page
Earl Lewis and Nancy Cantor
The Contrary Assumption 1
1 Diversity Bonuses: The Idea 13
2 Cognitive Repertoires 52
3 Diversity Bonuses: The Logic 68
4 Identity Diversity 133
5 The Empirical Evidence 162
6 Diversity Bonuses and the Business Case 184
7 Practice: D&T + D&I 209
What Is the Real Value of Diversity in Organizations?
Questioning Our Assumptions 223
Katherine W. Phillips
Appendix: The Diversity Prediction Theorem 247