This book examines corporate approaches to responsible management by investigating the stakeholder relationships between business and society. Though concepts of responsible management continue to evolve, its key objective is to explore the opportunities and dilemmas which business decision-makers face when attempting to reconcile their organisation's interests with those of other stakeholder groups. In this intensely debated field, it focuses on the power of entrepreneurial purpose and the opportunities which emerge when corporate choices and actions are driven by connected stakeholder interests. A case study of the pharmaceutical industry in the UK and Germany is presented to reveal how decision-makers in this particular sector are responding to their context-specific management challenges.
The research findings are subsequently employed to examine and revise a pre-specified stakeholder management framework which was previously developed by the author. The proposed updated framework is the book's main conceptual contribution. By depicting a set of inclusive, integrated, and inter-related steps, it is intended to provide an innovative, comprehensive, practical toolkit for stakeholder management. As such, it is designed to help decision-makers to attain the greatest possible outcome from the resources they invest by consciously basing their choices not merely on the impacts for their shareholders, but also and more holistically for a broader range of stakeholders. Ultimately, the book demonstrates how optimally harmonised stakeholder management can serve as a powerful catalyst for unlocking viable business opportunities which serve the interests of business and society.
Linda O'Riordan is a Professor of Business Studies & International Management and the Director of the Research Competence Centre for Corporate Social Responsibility at the FOM University of Applied Sciences in Germany. She is a general manager by background with a PhD from the University of Bradford in the UK. Dr. O'Riordan researches and writes with a focus on stakeholder management based on an holistic approach to organising sustainable business in society. She has led an edited book on CSR "New Perspectives on Corporate Social Responsibility: Locating the Missing Link", she is the editor and reviewer of various leading international journals, and her work has been published in prominent peer-reviewed publications, such as the Journal of Business Ethics. In her educational role, Dr. O'Riordan lectures MBA and Bachelor students in subjects including: International Management & Business Strategy; Corporate Responsiblility; Marketing and Customer Relationship Management; Intercultural Competence Studies; Management Consulting and Problem-Solving. Additionally, she is a guest lecturer at various Universities including the University of Applied Sciences and the Heinrich-Heine University in Düsseldorf. Previous to her academic role, she gained business and consultancy experience from working in industry. Some of her past employers include Accenture, UCB-Schwarz Pharma, and the Government of Ireland (Bórd Bia), as well as apprenticeship positions during her studies in Ireland at the Irish Telecom Company, Dublin (now Eircom), and the Bank of Ireland, Cork. Dr. O'Riordan's academic qualifications include an MBA and a Masters in Research from the University of Bradford in the UK, and a Bachelor's degree in Business Studies from the University of Limerick, Ireland.
Part I: Setting the Stage.- Part II: Gathering Evidence.- Part III: A Compass for Stakeholder Management.