This edited collection provides a series of accounts of workers' local experiences that reflect the ubiquity of work's digitalisation. Precarious gig economy workers ride bikes and drive taxis in China and Britain; call centre workers in India experience invasive tracking; warehouse workers discover that hidden data has been used for layoffs; and academic researchers see their labour obscured by a 'data foam' that does not benefit them. These cases are couched in
accounts of identity and selfhood experiments seen in the Hawthorne experiments and the lineage of automation. This book will appeal to scholars in the Sociology of Work and Digital Labour Studies and anyone interested in learning about monitoring and surveillance, automation, the gig economy and the quantified self in the workplace.
Phoebe V. Moore works at Middlesex University London. She is an internationally known researcher and lecturer who writes about labour, technology and global governance.
Martin Upchurch is Professor of International Employment Relations at Middlesex University London. He has published more than 40 articles in the field of labour studies and industrial relations.
Xanthe Whittaker is a post-graduate student in the School of Management at the University of Leicester. Her doctoral research is an ethnographic study of digital journalism in the UK and her research interests include the digitalisation of work, atypical work, and labour process analysis.
1. Introduction.- 2. Digitalisation of work and resistance.- 3. Deep automation and the world of work.- 4. There is only one thing in life worse than being watched, and that is not being watched.- 5. The electronic monitoring of care work - the redefinition of paid working time.- 6. Social recruiting: control and surveillance in a digitised job market.- 7. Close watch of a distant manager.- 8. Hawthorne's renewal: Quantified total self.- 9. 'Putting it together, that's what counts'.- 10. Technologies of control, communication, and calculation.