Communication Skills for Medicine E-Book

Churchill Livingstone (Verlag)
  • 3. Auflage
  • |
  • erschienen am 1. März 2009
  • |
  • 222 Seiten
E-Book | PDF mit Adobe DRM | Systemvoraussetzungen
978-0-7020-4203-4 (ISBN)
This title was Highly Commended (Basis of Medicine category) in the BMA Awards 2005. A highly practical account of communication for medical students, backed up with numerous case histories. In addition to the clinical interview the book covers other aspects of communication including how to promote healthy behaviour and the need for the doctor to work as part of the health care team.
  • Reflects current importance of communication skills in curriculum.
  • Highly practical approach.
  • Accessible information with summary points.
  • Covers needs for both hospital and general practice setting.
  • Written specifically for medical students, unlike many of the competing books.
  • Additional practical examples.
  • More material on: professionalism; Mental Capacity Act; risk; the 'expert' patient.
  • Englisch
  • St. Louis
  • Höhe: 189 mm
  • |
  • Breite: 246 mm
  • |
  • Dicke: 0 mm
  • 2,65 MB
978-0-7020-4203-4 (9780702042034)
070204203X (070204203X)
weitere Ausgaben werden ermittelt
  • Front Cover
  • Communication Skills for Medicine
  • Copyright Page
  • Preface
  • Foreword
  • Contents
  • Chapter 1: Introduction
  • What is communication?
  • What is good communication?
  • Why is good communication important?
  • Can communication skills be learned?
  • How to develop good communication skills
  • Lifelong learning
  • How to use this book
  • Further reading
  • References
  • Chapter 2: Basic communication skills
  • Patient-related factors influencing communication
  • Doctor-related factors
  • The setting of the interview
  • Beginning an interview
  • The main part of the interview
  • Asking questions
  • Open and closed questions
  • Listening
  • Facilitation
  • Clarification
  • Reflection
  • Helping the patient to be relevant
  • Silence
  • Signposting
  • Summarising
  • Ending an interview
  • Touch
  • Communication during the physical examination
  • Empathy
  • Patient-centred consultations
  • Professionalism and communication skills
  • References
  • Chapter 3: The medical interview
  • Beginning an interview: establishing rapport
  • Gathering information: taking a medical history
  • The structure of a medical history
  • Writing up the patient's notes
  • Can patients have access to their notes?
  • Modifying the history-taking sequence
  • The medical interview and the Cambridge-Calgary guides
  • Some practical hints for taking a history
  • Presenting a patient at a ward round
  • Common concerns about interviewing patients
  • Further reading
  • References
  • Chapter 4: Giving information
  • The person giving the information
  • The person receiving the information
  • How to give information
  • Giving lifestyle advice
  • The use of written information
  • Obtaining informed consent
  • Further Reading
  • References
  • Chapter 5: Breaking bad news
  • What is bad news?
  • What is difficult about giving bad news?
  • Options for managing difficult situations
  • How to give bad news
  • 'What to do if...'
  • Telling parents they have an abnormal baby
  • Further reading
  • Chapter 6: Taking a sexual history
  • Why is it important to talk about sex?
  • When to talk about sex
  • Should a sexual history be solicited from all patients?
  • Guidelines for talking about sex
  • Further Reading
  • Chapter 7: Communicating with patients from different cultural backgrounds
  • The importance of cross-cultural and racial issues
  • The role of culture in the doctor-patient relationship
  • Who should raise cross-cultural issues?
  • Why is it difficult for doctors to raise cross-cultural issues?
  • Barriers in cross-cultural communication
  • The cultural background of the doctor
  • Guidelines for discussing cross-cultural issues
  • Further reading
  • References
  • Chapter 8: Guidelines on communicating with children and young people
  • Management of children
  • Modes of communication
  • The physical environment
  • Introductions
  • Gathering information about the patient
  • Addressing the child
  • Addressing the child's feelings
  • Dealing with adolescents
  • Separation, isolation and chronic illness
  • Breaking bad news to children
  • Liaising with parents and other professionals
  • Further Reading
  • Reference
  • Chapter 9: Communication with a patient's family
  • Observing the patient in context
  • Identifying the patient's family
  • The family's influence on care and treatment
  • Treatment compliance and the role of family beliefs
  • Working with couples
  • Responding to and managing the concerns and fears of relatives
  • Guidelines for dealing with a patient's family
  • Dealing with problems arising from secrets
  • Further Reading
  • Reference
  • Chapter 10: Mistakes, complaints and litigation
  • Making mistakes in everyday life
  • Mistakes in medical practice
  • Causes of medical mistakes
  • What should you do when you have made a mistake?
  • Complaints
  • Litigation
  • References
  • Chapter 11: Challenging consultations: special problems in doctor-patient communication
  • The uncommunicative patient
  • Notions of appropriate behaviour
  • Signs of distress
  • Developing awareness
  • Patients with speech and/or hearing problems
  • Hints and examples for talking to a patient with a communication disability
  • At the clinic
  • The informed patient
  • Further Reading
  • Reference
  • Chapter 12: Communicating with patients and colleagues: learning more about how personal issues affect professional relationships
  • Personal development
  • Indicators of how you communicate
  • Assertiveness
  • Relationships with patients
  • Relationships with professional colleagues
  • Written communication about patients
  • Letter-writing
  • Working in teams
  • The medical handover
  • Effective learning and teaching
  • Further Reading
  • References
  • Exercises
  • Exercise 1: Open and closed questioning
  • Exercise 2: Passing on the message
  • Exercise 3: Non-verbal listening skills
  • Exercise 4: Verbal listening skills
  • Exercise 5: Opening an interview with a patient
  • Exercise 6: Breaking bad news
  • Exercise 7: Taking a sexual history
  • Exercise 8: Communicating with a family
  • Exercise 9: Sharing a secret
  • Exercise 10: Mrs Lazio - a challenging consultation
  • Appendix A: Guidelines for using role-plays
  • Organising a role-play session
  • Further Reading
  • Appendix B: Guidelines for giving feedback
  • When giving feedback
  • The sequence of the feedback session
  • Appendix C: Assessment of communication skills
  • Objective structured clinical examination (OSCE)
  • Objective structured clinical examination (OSCE)
  • Objective structured clinical examination (OSCE)
  • Reference
  • Appendix D: Presentation: hints and assessment
  • Key hints for giving a presentation
  • Assessment of small group presentations
  • Further reading
  • Websites
  • Subject Index

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