Interfacing and Adopting ITIL and COBIT

 
 
The Stationery Office Ltd (Verlag)
  • 1. Auflage
  • |
  • erschienen am 11. Januar 2016
  • |
  • 116 Seiten
 
E-Book | PDF mit Adobe DRM | Systemvoraussetzungen
978-0-11-331453-9 (ISBN)
 
IT is operationally critical and strategic to an enterprise's success. Implementing best professional management practices should be a management imperative. ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives. When used together as complementary tools they can provide an even more powerful solution to your organization's service management and governance needs. Key features:Highlights how every enterprise needs to tailor these practices to suit their individual requirements and overcome common obstacles ensuring that any improvement initiative is driven by business priorities and requirements If you are already using ITIL or COBIT, it will show you how to effectively adopt and utilize these two best practices as complementary tools, resulting in improved IT service capability that is aligned with business and governance requirements If you are new to ITIL or COBIT, it will provide a useful overview of the advantages of both practices and how and why they can be used together Following the guidance in this publication, you will learn how to realize the value from your IT investments and services, enabling you to achieve cost effective IT solutions, as well as better governance and management of IT services.
  • Englisch
  • London
  • |
  • Großbritannien
978-0-11-331453-9 (9780113314539)
0113314531 (0113314531)
weitere Ausgaben werden ermittelt
  • Interfacing and Adopting ITIL® and COBIT®
  • Contents
  • List of figures and tables
  • Acknowledgements
  • 1 Introduction
  • 1.1 TODAY'S BUSINESS VIEW OF IT
  • 1.2 THE BENEFITS OF ITIL® AND COBIT®
  • 1.3 OBJECTIVES OF THIS GUIDE
  • 2 ITIL and COBIT
  • 2.1 INTRODUCTION TO COBIT
  • 2.2 COBIT 5 OVERVIEW
  • Figure 2.1 Meeting stakeholder needs (©2012 ISACA®
  • used by permission of ISACA).
  • 2.3 COBIT 5 PROCESS MODEL
  • Figure 2.2 Processes for governance of enterprise IT (©2012 ISACA®
  • used by permission of ISACA).
  • 2.4 COBIT 5 IMPLEMENTATION
  • Figure 2.3 Seven phases of the implementation lifecycle (©2012 ISACA®
  • used by permission of ISACA).
  • 2.5 INTRODUCTION TO ITIL
  • 2.6 ITIL SERVICE STRATEGY
  • Figure 2.4 The ITIL service lifecycle
  • 2.7 ITIL SERVICE DESIGN
  • 2.8 ITIL SERVICE TRANSITION
  • 2.9 ITIL SERVICE OPERATION
  • 2.10 ITIL CONTINUAL SERVICE IMPROVEMENT
  • 3 Governance and management of IT services
  • 3.1 BUSINESS CONTEXT - VALUE
  • 3.2 IT RISK
  • 3.3 INFORMATION IS A KEY RESOURCE FOR ALL ENTERPRISES
  • 3.4 KEY DRIVERS AFFECTING SERVICE MANAGEMENT
  • 3.5 GOVERNANCE AND MANAGEMENT ACTIVITIES RELATED TO IT SERVICES
  • Table 3.1 The objectives of effective governance and management of IT services
  • 4 Practical applications for using ITIL and COBIT together
  • 4.1 OBJECTIVE 1 - DELIVERING VALUE FROM AN IT SERVICE
  • Figure 4.1 COBIT value creation
  • 4.2 OBJECTIVE 2 - ALIGNING IT SERVICES WITH ENTERPRISE OBJECTIVES AND RISKS
  • Figure 4.2 The overall value chain
  • Table 4.1 COBIT 5 enterprise goals
  • Table 4.2 COBIT 5 IT-related goals
  • 4.3 OBJECTIVE 3 - DEVELOPING IT SOLUTIONS AND SERVICES TO ALIGN WITH DESIRED BUSINESS OUTCOMES
  • 4.3.1 Step 1: Aligning objectives
  • Table 4.3 COBIT 5 processes mapped to ITIL guidance for aligning objectives
  • 4.3.2 Step 2: Designing and developing solutions and services
  • Table 4.4 COBIT 5 processes mapped to ITIL guidance for designing and developing solutions and services
  • 4.4 OBJECTIVE 4 - ALIGNING IT SERVICE LEVEL AGREEMENTS WITH BUSINESS OBJECTIVES
  • Table 4.5 COBIT 5 processes mapped to ITIL guidance for aligning IT service level agreements with business objectives
  • 4.5 OBJECTIVE 5 - ENSURING IT SERVICES ARE DEFINED AND DELIVERED SECURELY
  • Table 4.6 COBIT 5 processes mapped to ITIL guidance for ensuring IT services are defined and delivered securely
  • 4.6 OBJECTIVE 6 - MANAGINGENT ERPRISE AND IT SERVICE SUPPLIER RELATIONSHIPS
  • Table 4.7 COBIT 5 processes mapped to ITIL guidance for managing enterprise and IT service supplier relationships
  • 4.7 OBJECTIVE 7 - OPTIMIZING THE PORTFOLIO OF IT SERVICES AND THE SERVICE CATALOGUE TO DELIVER BENEFITS AND OPTIMIZE COSTS
  • Table 4.8 COBIT 5 processes mapped to ITIL guidance for optimizing the portfolio of IT services and the service catalogue to deliver benefits and optimize costs
  • 5 Achieving required service capability and monitoring performance
  • 5.1 THE IMPORTANCE OF ASSESSING CAPABILITY
  • Figure 5.1 Ensuring strategic alignment
  • 5.2 DRIVING A POSITIVE IMPROVEMENT CULTURE
  • Table 5.1 IT service management maturity pathsa
  • 5.3 HOW TO ASSESS CAPABILITY
  • 5.4 DRIVING IMPROVEMENT
  • 5.4.1 Initiating an improvement project
  • 5.4.2 Getting started - Identify the need to act: recognizing pain points and trigger events
  • 5.4.3 Improvement lifecycle
  • Figure 5.2 Continual service improvement approach
  • 5.5 MONITORING PERFORMANCE
  • 6 Conclusions
  • Bibliography and further reading
  • Appendix A: COBIT and ITIL mapping
  • Table A.1 COBIT 5 enterprise goals mapped to IT-related goals
  • Table A.2 IT-related goals mapped to IT processes
  • Table A.3 Risk scenarios mapped to IT processes
  • Table A.4 COBIT 5 IT-related processes mapped to ITIL 2011 guidance
  • Appendix B: Examples of mappings based on enterprise goals
  • Table B.1 Cascade example - top 10 COBIT 5 processes based on the enterprise goal of customer-oriented service culture
  • Table B.2 Cascade example - top 10 COBIT 5 processes based on the enterprise goal of business service continuity and availability
  • Table B.3 Cascade example - top 10 COBIT 5 processes based on the enterprise goal of optimization of service delivery costs
  • Index

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