The first book on emotional intelligence (EI) written for nurses, this comprehensive resource delivers both the theoretical knowledge and practical skills to improve patient outcomes. Authored by one of the foremost experts in EI and nursing, the text discusses the foundations of EI and shows how EI skills can and should be applied to any practice setting in nursing. Using core concepts of EI and evidence-based research, this publication discusses the implications of EI on key nursing challenges such as burnout, patient safety, staff retention, conflict management, ethical decision-making, quality and safety, and wellness.
Emotional Intelligence in Nursing addresses the application of EI skills in various arenas of clinical practice and in advanced practice nursing roles. Each chapter contains one or two case studies featuring a nurse or care team at a crossroads event. Sometimes the clinicians in the case studies use EI skills; sometimes they do not. The case study is then analyzed through the lens of the four basic EI abilities, highlighting key practical takeaways for the reader to absorb and incorporate into their own practice to provide better care for themselves, their care team, and their patients.
- Demonstrates how the implementation of EI results in superior patient outcomes
- Provides a foundation in EI concepts and demonstrates its application in a variety of nursing practice settings
- Discusses implications of EI for teaching, burnout/thriving, staff retention, conflict management, and ethical considerations
- Presents real-life scenarios through case studies
- Address the needs of all nurses, from students to educators, from new nurses to nurse executives
Estelle Codier, PhD, MSN, RN published one of the first nursing research studies demonstrating the relationship between emotional intelligence and clinical performance in nursing. Over 15 years, her research examined the relationship between EI and nurse retention, gender, generational differences, culture and educational outcomes. She is the author of over three dozen peer reviewed articles, book chapters and conference proceedings, and has presented her research at conferences across the globe. Retired as an Associate Professor from the University of Hawaii, Manoa, Dr. Codier's current interest is in developing EI capabilities of nurses, particularly in their impact on resiliency, wellness, and salutogenic practices.
Prologue: Message in a Bottle
Chapter 1. Introduction to Emotional Intelligence
Chapter 2. The Anatomy and Physiology of Emotions
Chapter 3. Emotional Intelligence in the Nurse-Patient Relationship
Chapter 4. Emotional Intelligence in Caring for Patient Families, Colleagues, and Teams
Chapter 5. Emotional Intelligence for Managing Unit Crisis
Chapter 6. Emotional Intelligence in Advanced Practice Nursing
Chapter 7. Emotional Intelligence in Critical Care Nursing
Chapter 8. Emotional Intelligence in Oncology Nursing
Chapter 9. Emotional Intelligence and Nursing Education
Chapter 10. Emotional Intelligence Across the Professional Lifespan
Chapter 11. Emotional Intelligence, Nurse Leadership, and Organizational Change
Chapter 12. Emotional Intelligence and Nurse Resilience
Chapter 13. Emotional Intelligence and Patient Safety
Chapter 14. Emotional Intelligence and Ethical Decision-Making
Chapter 15. Review of 20 Years of Nurse EI Research 1999-2019