No organisations, change initiative or stakeholder is ever the same. The way business change management is shaped to work with and get the best out of every different change situation makes a vital contribution to the success of the change.
The Shape of Change is the first business change management book to focus solely on the practical challenges of how to plan, implement and embed successful business change initiatives in a wide range of organisations from the business change manager's point of view. It focuses on shaping every different change approach to take into consideration each individual situation including organisational culture, the type and impact of change the initiative, the attitudes and concerns of stakeholders and the potential for resistance within the organisation. Using a series of example change initiatives in private, public and non-profit sectors, it describes the change management journey, highlighting key points where business change management interventions are essential, and exploring how it feels to undertake business change initiatives in a wide range of situations, from communicating the initial change idea to ensuring the change is embedded and working well in business as usual.
Accessible and comprehensive, The Shape of Change is relevant to anyone working in or planning organisational change.
Nicola Busby is an experienced business change manager specialising in cultural and behavioural change in the public, private and non-profit sectors. Her recent clients include Penguin Random House, The Financial Ombudsman Service, The Houses of Parliament and the National Childbirth Trust. Authored Chapter 7, Change Readiness, Planning and Measurement, in The Effective Change Manager's Handbook.
Introduction: The Business of Change
Chapter 1: Shaping the Need for Change
PART ONE: SHAPING YOUR CHANGE APPROACH
Chapter 2: Understanding Organisational Culture
Chapter 3: Understanding the Impact of Change
Chapter 4: Understanding Stakeholder Engagement
Chapter 5: Understanding Resistance
Chapter 6: Shaping your Change Plan
PART TWO: COMMON CHANGE INTERVENTIONS
Chapter 7: Engaging Individuals and Building Support
Chapter 8: Communications
Chapter 9: Learning and Training
PART THREE: IMPLEMENTING AND SUSTAINING CHANGE
Chapter 10: Supporting your Users through Implementation
Chapter 11: Shaping Sustainable Change
Appendix A: Example Change Initiatives
Appendix B: Change Plan for the Burntwood EDRMS Programme