Facilitating with Ease!

Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers
 
 
John Wiley & Sons Inc (Verlag)
  • 4. Auflage
  • |
  • erschienen am 18. Oktober 2017
  • |
  • 320 Seiten
 
E-Book | PDF mit Adobe DRM | Systemvoraussetzungen
978-1-119-43428-3 (ISBN)
 
The definitive guide to running productive meetings
Facilitating With Ease! has become the go-to handbook for those who lead meetings, training, and other business gatherings. Packed with information, effective practices, and invaluable advice, this book is the comprehensive handbook for anyone who believes meetings should be productive, relevant, and as short as possible. Dozens of exercises, surveys, and checklists will help transform anyone into a skilled facilitator, and clear, actionable guidance makes implementation a breeze. This new fourth edition includes a new chapter on questioning, plus new material surrounding diversity, globalization, technology, feedback, distance teams, difficult executives, diverse locations, personal growth, meeting management, and much more. With in-depth, expert guidance from planning to closing, this book provides facilitators with an invaluable resource for learning or training.
Before you run another meeting, discover the practices, processes, and techniques that turn you from a referee to an effective facilitator. This book provides a wealth of tools and insights that you can put into action today.
* Run productive meetings that get real results
* Keep discussions on track and facilitate the exchange of ideas
* Resolve conflict and deal with difficult individuals
* Train leaders and others to facilitate effectively
Poorly-run meetings are an interruption in the day, and accomplish little other than putting everyone behind in their "real" work. On the other hand, a meeting run by an effective facilitator makes everyone's job easier; decisions get made, strategies are improved, answers are given, and new ideas bubble to the surface. A productive meeting makes everyone happy, and results in real benefits that spread throughout the organization. Facilitating With Ease! is the skill-building guide to running great meetings with confidence and results.
4. Auflage
  • Englisch
  • Newark
  • |
  • USA
  • Für Beruf und Forschung
  • Überarbeitete Ausgabe
  • 3,56 MB
978-1-119-43428-3 (9781119434283)
1119434289 (1119434289)
weitere Ausgaben werden ermittelt
  • "Facilitating With Ease!"
  • "Contents"
  • "Introduction"
  • "Chapter One: Understanding Facilitation"
  • "What Is Facilitation?"
  • "What Does a Facilitator Do?"
  • "What Do Facilitators Believe?"
  • "What Are Typical Facilitator Assignments?"
  • "Differentiating Between Process and Content"
  • "Facilitation Tools"
  • "Core Practices Overview"
  • "What Does Neutral Mean?"
  • "1st Strategyâ??Ask Questions"
  • "2nd Strategyâ??Offer Suggestions"
  • "3rd Strategyâ??Take Off the Facilitatorâ??s Hat"
  • "Learn to Say â??Okayâ??"
  • "When to Say â??Weâ??"
  • "How Assertive Can a Facilitator Be?"
  • "The Language of Facilitation"
  • "Conversation Structures"
  • "Non-Decision-Making Conversations"
  • "Decision-Making Conversations"
  • "Starting a Facilitation"
  • "Start-Sequence Variations"
  • "Start-Sequence Examples"
  • "During a Facilitation"
  • "Process-Checking Structure"
  • "Ending a Facilitation"
  • "Ending a Non-Decision-Making Session"
  • "Ending a Decision-Making Session"
  • "Effective Note Taking"
  • "The Rules of Wording"
  • "Managing the Flip Chart"
  • "Best and Worst Facilitator Practices"
  • "Facilitator Behaviors and Strategies"
  • "Facilitation Cue Card"
  • "Practice Feedback Sheets"
  • "Core Practices Observation Sheet"
  • "Process Flow Observation Sheet"
  • "Facilitation Skill Levels"
  • "Facilitation Skills Self-Assessment"
  • "Chapter Two: Effective Questioning"
  • "The Principles of Effective Questioning"
  • "Question Types"
  • "Questioning Formats"
  • "The Importance of Follow-On Questions"
  • "Asking Sensitive Questions"
  • "The Question Bank"
  • "Chapter Three: Facilitation Stages"
  • "1. Assessment and Design"
  • "2. Feedback and Refinement"
  • "3. Final Preparation"
  • "Establishing Behavioral Norms"
  • "Negotiating Personal Power"
  • "Final Preparations"
  • "4. Starting a Facilitation"
  • "5. During a Facilitation"
  • "6. Ending a Facilitation"
  • "7. Following Up on a Facilitation"
  • "Seeking Feedback on Your Facilitation"
  • "Chapter Four: Who Can Facilitate"
  • "When to Use an Internal Facilitator"
  • "When to Use an External Facilitator"
  • "When Leaders Facilitate"
  • "Facilitation Strategies for Leaders"
  • "Empowerment Chart*"
  • "Best and Worst Facilitation Practices for Leaders"
  • "Facilitation As a Leadership Style"
  • "Additional Role Challenges"
  • "The Difficult Client"
  • "Facilitating Senior Managers"
  • "Facilitating Colleagues"
  • "Facilitating Tiny Groups"
  • "Chapter Five: Knowing Your Participants"
  • "Conducting an Assessment"
  • "Assessment Questions"
  • "Group Assessment Survey"
  • "Comparing Groups to Teams"
  • "What Is a Group?"
  • "How Is a Team Different?"
  • "Group/Team Comparison Chart"
  • "Do All Groups Need to Become Teams?"
  • "Getting a Group to Act Like a Team"
  • "Understanding Team Stages"
  • "Formingâ??The Honeymoon Stage"
  • "Facilitating the Formation of a Team"
  • "Creating Team Norms"
  • "Stormingâ??The Potential Death of the Team"
  • "Beware of the Iceberg!"
  • "Reacting to Storming"
  • "Signs of Storming"
  • "Facilitating a Team in Storming"
  • "When a Team Storms"
  • "The Facilitatorâ??s Role in Storming"
  • "Normingâ??The Turning Point"
  • "Performingâ??The Ultimate Team Growth Stage"
  • "Facilitating a Performing Team"
  • "Adjourningâ??The Final Stage"
  • "Facilitating Team Adjournment"
  • "Facilitation Strategies Chart"
  • "Team Effectiveness Survey"
  • "Chapter Six: Creating Participation"
  • "Creating the Conditions for Full Participation"
  • "Removing the Blocks to Participation"
  • "Break the Ice"
  • "Clarify Your Role"
  • "Clarify the Topic"
  • "Create Buy-In"
  • "Identify Organizational Support"
  • "Manage the Participation of Leaders"
  • "Help Participants Prepare"
  • "Create Targeted Norms"
  • "Make Eye Contact"
  • "Use Humor"
  • "Set Up the Room to Encourage Participation"
  • "High-Participation Techniques"
  • "Discussion Partners"
  • "Tossed Salad"
  • "Issues and Answers"
  • "Talk Circuit"
  • "Pass the Envelope"
  • "Group Participation Survey"
  • "Encouraging Effective Meeting Behaviors"
  • "Group Behaviors Handout"
  • "Observing Group Behaviors in Action"
  • "Peer Review Instructions"
  • "Peer Review Worksheet"
  • "Chapter Seven: Effective Decision Making"
  • "Know the Four Types of Conversations"
  • "The Four Levels of Empowerment"
  • "Clarifying the Four Empowerment Levels"
  • "Adjusting Empowerment Levels"
  • "Encouraging Groups to Accept Greater Empowerment"
  • "Shifting Decision-Making Paradigms"
  • "The Decision-Making Options"
  • "Consensus Building"
  • "Multi-Voting"
  • "Compromise"
  • "Majority Voting"
  • "One Person Decides"
  • "Decision Options Chart"
  • "The Divergence/Convergence Model"
  • "The Importance of Building Consensus"
  • "Hallmarks of the Consensus Process"
  • "Overcoming Blocks to Consensus"
  • "Things to Watch for in Decision Making"
  • "Effective Decision-Making Behaviors"
  • "Symptoms, Causes, and Cures of Poor Decisions"
  • "Decision Effectiveness Survey"
  • "Chapter Eight: Facilitating Conflict"
  • "Comparing Arguments and Debates"
  • "Steps in Managing Conflict"
  • "Step 1: Venting Emotions"
  • "Step 2: Resolving Issues"
  • "The Five Conflict Options: Pros and Cons"
  • "The Five Options in Action"
  • "Conflict Management Norms"
  • "Giving and Receiving Feedback"
  • "General Principles of Good Feedback"
  • "Feedback Formats"
  • "The Eight-Step Feedback Process"
  • "The Language of Feedback"
  • "Tips for Receiving Feedback"
  • "Making Interventions"
  • "Deciding Whether or Not to Intervene"
  • "Wording an Intervention"
  • "Telling Versus Asking"
  • "Wording for Specific Situations"
  • "Norm-Based Interventions"
  • "Body Language Interventions"
  • "Making Interventions in Private"
  • "Using Silence"
  • "Dealing with Resistance"
  • "Resistance Scenario 1"
  • "Resistance Scenario 2"
  • "Resistance Scenario 3"
  • "The Right Approach"
  • "Why This Approach Works"
  • "Common Conflict Dilemmas"
  • "The Facilitative Conflict Management Process"
  • "Interpersonal Conflict Worksheet"
  • "Group Conflict Checklist"
  • "Conflict Observation Sheet"
  • "Conflict Effectiveness Survey"
  • "Chapter Nine: Meeting Management"
  • "Meetings That Work"
  • "Our Meetings Are Terrible!"
  • "The Fundamentals of Meeting Management"
  • "1. Create and Use a Detailed Agenda"
  • "2. Develop Step-by-Step Process Note"
  • "Sample Agenda with Process Notes"
  • "3. Clarify Roles and Responsibilities"
  • "Balancing the Roles of Chairperson and Facilitator"
  • "4. Set Clear Meeting Norms"
  • "5. Manage Participation"
  • "6. Make Periodic Process Checks"
  • "Sample Process Check Survey"
  • "7. Determine Next Steps"
  • "8. Evaluate the Meeting"
  • "Sample Exit Survey"
  • "Meeting Effectiveness Survey"
  • "Facilitating Virtual Meetings"
  • "Before the Meeting"
  • "At the Start of the Virtual Meeting"
  • "During the Virtual Meeting"
  • "At the End of the Virtual Meeting"
  • "Chapter Ten: Process Tools for Facilitators"
  • "Visioning"
  • "How to Do Visioning"
  • "Sequential Questioning"
  • "How to Do Sequential Questioning"
  • "A Sample of Sequential Questions"
  • "S.W.O.T."
  • "How to Do a S.W.O.T. Analysis"
  • "A Sample S.W.O.T. Analysis"
  • "S.O.A.R."
  • "How to Do a S.O.A.R."
  • "A S.O.A.R. Sample"
  • "Facilitative Listening"
  • "How to Do Facilitative Listening"
  • "Appreciative Review"
  • "How to Use Appreciative Review"
  • "Brainstorming"
  • "How to Do Brainstorming"
  • "Written Brainstorming"
  • "How to Do Written Brainstorming"
  • "Affinity Diagrams"
  • "How to Use Affinity Diagrams"
  • "Gap Analysis"
  • "How to Do Gap Analysis"
  • "Needs and Offers Dialogue"
  • "How to Do Needs and Offers Dialogue"
  • "Force-Field Analysis"
  • "How to Do Force-Field Analysis"
  • "Variations of Force-Field Analysis"
  • "Root-Cause Analysis"
  • "How to Do Root-Cause Analysis"
  • "The Five Whys"
  • "How to Do the Five Whys"
  • "A Five Whys Example"
  • "Gallery Walk"
  • "How to Do a Gallery Walk"
  • "Gallery Walk Variations and Applications"
  • "Multi-Voting"
  • "How to Do Multi-Voting"
  • "Weighted Multi-Voting"
  • "Decision Grids"
  • "How to Use Decision Grids"
  • "Exit Surveys"
  • "How to Use Exit Surveys"
  • "Survey Feedback"
  • "How to Do Survey Feedback"
  • "Systematic Problem Solving"
  • "How to Do Systematic Problem Solving"
  • "Systematic Problem Solving Worksheet 1"
  • "Systematic Problem Solving Worksheet 2"
  • "Systematic Problem Solving Worksheet 3"
  • "Systematic Problem Solving Worksheet 4"
  • "Systematic Problem Solving Worksheet 5"
  • "Systematic Problem Solving Worksheet 6"
  • "Systematic Problem Solving Worksheet 7"
  • "Systematic Problem Solving Worksheet 8"
  • "Troubleshooting"
  • "How to Do Troubleshooting"
  • "Troubleshooting Worksheet"
  • "Chapter Eleven: Structured Conversations"
  • "Structured Conversation 1â??Discovery"
  • "Structured Conversation 2â??Environmental Scanning"
  • "Structured Conversation 3â??Team Launch"
  • "Structured Conversation 4â??Vision and Mission"
  • "Structured Conversation 5â??Work Planning, Roles, and Responsibilities"
  • "Structured Conversation 6â??Risk Assessment"
  • "Structured Conversation 7â??Stakeholder Analysis"
  • "Structured Conversation 8â??Communication Planning"
  • "Structured Conversation 9â??Status Update Meeting"
  • "Structured Conversation 10â??Creative Thinking"
  • "Structured Conversation 11â??Midpoint Check"
  • "Structured Conversation 12â??Systematic Problem Solving"
  • "Structured Conversation 13â??Constructive Controversy"
  • "Structured Conversation 14â??Survey Feedback"
  • "Structured Conversation 15â??Interpersonal Issue Resolution"
  • "Structured Conversation 16â??Overcoming Resistance"
  • "Structured Conversation 17â??Project Retrospective"
  • "Structured Conversation 18â??Project Adjournment"
  • "About the Author"
  • "Acknowledgments"
  • "Facilitation Certification"
  • "Bibliography"
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