Conflict Resolution for the Helping Professions

 
 
Oxford University Press
  • 1. Auflage
  • |
  • erschienen am 7. Mai 2014
  • |
  • 383 Seiten
 
E-Book | PDF mit Adobe DRM | Systemvoraussetzungen
978-0-19-020930-8 (ISBN)
 
Barsky's hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators, advocates, facilitators, and peacebuilders. Readers will learn how to analyze conflict situations and develop theory-based strategies that can be used to intervene in an ethical and effective manner. Examples and exercises demonstrate how to apply conflict resolution skills when working with individuals, families, groups, organizations, and diverse communities. Conflict Resolution for the Helping Professions is the only current conflict resolution textbook designed specifically for social work, psychology, criminal justice, counseling, and related professions.
  • Englisch
  • Oxford
  • |
  • USA
978-0-19-020930-8 (9780190209308)
0190209305 (0190209305)
weitere Ausgaben werden ermittelt
  • Cover
  • Conflict Resolution for the Helping Professions
  • Copyright
  • Dedication
  • Contents
  • Preface
  • About the Author
  • About the Cover
  • 1 Introduction
  • CONFLICT RESOLUTION ROLES AND DEFINITIONS
  • THEORETICAL CONTEXT
  • 1. Psychology
  • 2. Business Administration
  • 3. Law
  • 4. Education
  • 5. Social Work and Related Professions
  • 6. Political Science and Strategic Studies
  • 7. Radical Perspectives
  • 8. Eclectic and Integrative Approaches
  • SAFE CLASSROOM AND CONSTRUCTIVE FEEDBACK
  • USING THIS TEXT TO MAXIMIZE LEARNING
  • KEY POINTS
  • DISCUSSION QUESTIONS AND EXERCISES
  • CONFLICTIA
  • ROLE-PLAY 1.1: "SUFFER THE BUFFER"
  • Confidential Facts for Plato and Phineas
  • Confidential facts for Nyron
  • Confidential facts for Observers
  • 2 The Reflective CR Practitioner
  • PERSONAL AND PROFESSIONAL AWARENESS
  • 1. Emotions
  • 2. Cultural Awareness
  • 3. Conscious and Artistic Use of Self
  • VALUE BASE
  • 1. In Search of Common Values
  • 2. Satisfaction, Social Justice, and Transformation
  • 3. Attitude toward Power
  • 4. Professional Ethics
  • 5. Values Clarification
  • CONFLICT STYLES
  • 1. Avoiders
  • 2. Accommodators
  • 3. Competitors
  • 4. Compromisers
  • 5. Collaborators
  • 6. Selective Use of Styles
  • BASIC SKILLS
  • 1. Listening
  • 2. Questioning
  • 3. Making Statements
  • 4. Written Communication
  • KEY POINTS
  • DISCUSSION QUESTIONS AND EXERCISES
  • ROLE-PLAY 2.1: "LISTENING TO ANGER"
  • ROLE-PLAY 2.2: "POLICIES FOR DIVERSITY PLUS"
  • 3 Negotiation
  • CONTRACTING
  • APPROACHES TO NEGOTIATION
  • POWER-BASED NEGOTIATION
  • RIGHTS-BASED NEGOTIATION
  • INTEREST-BASED NEGOTIATION
  • 1. Focus on Interests, Not Positions
  • 2. Invent Options for Mutual Gain
  • 3. Apply Objective Criteria
  • 4. Improve Communication
  • 5. Build a Positive Negotiating Relationship
  • 6. Consider Alternatives
  • 7. Obtain Commitments
  • 8. Limitations of Interest-Based Negotiation
  • TRANSFORMATIVE NEGOTIATION
  • 1. Empowerment
  • 2. Recognition
  • 3. Limitations of Transformation
  • CULTURAL DIVERSITY ISSUES
  • PREPARATION FOR NEGOTIATION
  • KEY POINTS
  • DISCUSSION QUESTIONS AND EXERCISES
  • ROLE-PLAY 3.1: "CONTRACTING WITH CLEM"
  • ROLE-PLAY 3.2: "NEGOTIATING FOR GRADES"-FOUR APPROACHES
  • ROLE-PLAY 3.3: "EXTERNAL EVALUATION CONFLICT"-CONFLICT STYLES AND INTEREST-BASED NEGOTIATION
  • ROLE-PLAY 3.4: "JOINT COUNSELING DEBATE"-SKILLSDEVELOPMENT
  • ROLE-PLAY 3.5: "WHAT DO I GET FOR ROLE-PLAYING?"-NEGOTIATING CLOSE TO HOME
  • MAJOR ASSIGNMENTS
  • ASSIGNMENT 3A: PHYLLIS'S CASE
  • Sandy's Confidential Facts (not to be read by Phyllis)
  • Phyllis's Confidential Facts (not to be read by Sandy)
  • ASSIGNMENT 3B: METHADONE MAINTENANCE CASE
  • Darth's Confidential Facts
  • Sidney's Confidential Facts
  • 4 Mediation
  • APPROACHES TO MEDIATION
  • 1. Voluntary
  • 2. Confidential
  • 3. Nonadversarial
  • 4. Neutral Third Party
  • 5. Equal Bargaining Power
  • 6. Mutually Satisfying Agreement
  • WAYS HELPING PROFESSIONALS CAN USE MEDIATION
  • 1. Emergent Mediation
  • 2. Contractual Mediation
  • MEDIATION BETWEEN INDIVIDUALS:A CASE ILLUSTRATION
  • 1. Preparation
  • 2. Orientation to Mediation
  • 3. Issue Definition
  • 4. Exploring Needs and Interests
  • 5. Negotiation and Problem Solving
  • 6. Finalizing an Agreement
  • 7. Follow-up
  • COMPARING MEDIATION WITH INTERVENTIONS OF OTHER HELPING PROFESSIONS
  • CULTURAL ISSUES
  • 1. Clients from Differing Cultures
  • 2. Mediator's Culture
  • 3. Values
  • 4. Knowledge and Process
  • 5. Skills
  • KEY POINTS
  • DISCUSSION QUESTIONS AND EXERCISES
  • ROLE-PLAYS: GENERAL INSTRUCTIONS
  • ROLE-PLAY 4.1: "DIAS DIVORCE"-PREPARATION
  • ROLE-PLAY 4.2: "PARKING PERILS"-ORIENTATION TO MEDIATION
  • ROLE-PLAY 4.3: "MUTUALLY NOISY NEIGHBORS"-ISSUEDEFINITION
  • ROLE-PLAY 4.4: "ANTIDISCIPLINARY TEAM"-EXPLORINGINTERESTS AND NEEDS
  • ROLE-PLAY 4.5: "SEQUELS"-NEGOTIATION AND PROBLEM SOLVING
  • ROLE-PLAY 4.6: FINALIZING AN AGREEMENT
  • ROLE-PLAY 4.7: FOLLOW-UP
  • ROLE-PLAY 4.8: "TOUCHY ISSUE"-EMPOWERMENT AND POWER BALANCING
  • ROLE-PLAY 4.9: "FAMILY PLANNING"-CULTURAL INTERPRETER
  • ROLE-PLAY 4.10: FOUR CASES OF EMERGENT MEDIATION
  • a. Family Feud
  • b. Crabby Coworkers
  • c. Gossipy Group
  • d. Catch-22 Couple
  • MAJOR ASSIGNMENTS
  • ASSIGNMENT 4A: GUN PROHIBITION CASE
  • Connie's Confidential Facts
  • Faith's Confidential Facts
  • Adelle's Confidential Facts (Mediator)
  • ASSIGNMENT 4B: MESSY ESTATE DISPUTE (THE MED CASE)
  • Suzie's Confidential Facts
  • Selma's Confidential Facts
  • Mona's Confidential Facts (Mediator)
  • 5 Group Facilitation
  • TYPES OF GROUPS
  • GROUP STAGES
  • CHALLENGES TO GROUP PROCESS
  • 1. Different Agendas
  • 2. No Focus
  • 3. Domination
  • 4. Interruptions
  • 5. Silence
  • 6. Lost Attention
  • 7. Difficulty Listening to Others
  • 8. Others Put on Defensive
  • 9. Not Saying What They Think
  • 10. Confusion about Decisions
  • GROUP FACILITATION SKILLS AND ACTIVITIES
  • APPROACHES TO FACILITATION
  • 1. Debate
  • 2. Dialogue
  • 3. Problem Solving
  • 4. Identity
  • KEY POINTS
  • DISCUSSION QUESTIONS AND EXERCISES
  • ROLE-PLAY 5.1: "PROFESSIONALS ANDPARAPROFESSIONALS"-SKILL DEVELOPMENT
  • ROLE-PLAY 5.2: "WEIGHTY PROBLEM"-DEBATE AND DIALOGUE
  • ROLE-PLAY 5.3: "CLIENTS AND STAFF"-PROBLEMSOLVING AND IDENTITY
  • MAJOR ASSIGNMENTS
  • ASSIGNMENT 5A: PROCESS ANALYSIS OFA REAL CONFLICT
  • 6 Advocacy
  • APPROACHES TO ADVOCACY
  • RELATIONSHIPS BETWEEN ADVOCATES AND DECISION MAKERS
  • 1. Ally
  • 2. Neutral
  • 3. Adversary
  • ADVOCACY ACTIVITIES
  • 1. Helping Clients Advocate on Their Own Behalves
  • 2. Advocating on Behalf of Clients
  • POWER
  • 1. Expert Power
  • 2. Associational Power
  • 3. Resource Power
  • 4. Procedural Power
  • 5. Legitimate Power
  • 6. Sanction Power
  • 7. Nuisance Power
  • 8. Habitual Power
  • 9. Moral Power
  • 10. Personal Power
  • INVENTORY OF ADVOCACY SKILLS AND ACTIVITIES
  • ETHICAL ISSUES
  • 1. Legal and Professional Restrictions
  • 2. Agency Mandate
  • 3. Individual versus Group Interests
  • 4. Client Authorization
  • 5. Professional Values
  • 6. Futile Causes
  • KEY POINTS
  • DISCUSSION QUESTIONS AND EXERCISES
  • ROLE-PLAY 6.1: "ICE CREAM ALIENS"-ASSESSINGDECISION MAKERS
  • Confidential Facts for Both Chafe and Veej(not to be read by Earthlings)
  • Confidential Facts for Earthlings (not to be read by Aliens)
  • ROLE-PLAY 6.2: "PERRY'S PAROLE"-ORAL AND WRITTENSKILL DEVELOPMENT
  • Confidential Facts for Therma
  • Confidential Facts for Parole Board
  • ROLE-PLAY 6.3: "WORKFARE CASE"-SKILLDEVELOPMENT
  • MAJOR ASSIGNMENTS
  • ASSIGNMENT 6A: ANTIDISCRIMINATION PROTEST CASE
  • Confidential Facts for Collette
  • Confidential Facts for Stonewall
  • Confidential Facts for Sgt. Polgat
  • Confidential Facts for Arabella
  • Confidential Facts for Socrates
  • Confidential Facts for Committee Members-Miranda(the mayor and facilitator), Miguel, Mavis, Martin, andMaya (municipal councilors)
  • ASSIGNMENT 6B: TO HOLD OR NOT TO HOLD
  • Confidential Facts for Chet
  • Confidential Facts for Urania
  • Confidential Facts for Amelia
  • Confidential Facts for Dr. Parker
  • Confidential Facts for Matilda
  • Confidential Facts for the Ombuds: Orillia, Omer,Ovide, Obadiah, and Oprah
  • ASSIGNMENT 6C: HELGA'S HEART
  • Confidential Facts for Seth
  • Confidential Facts for Rhonda
  • Confidential Facts for Praba
  • Confidential Facts for Cwan
  • Confidential Facts for Alistair
  • Confidential Facts for the Hospital and Ministry of Health Panel:Dr. Hadad, Drs. Dudley and Doright, and Ms. Holloway
  • 7 Additional Third-Party Interventions
  • FACT FINDING
  • TRUST BUILDING
  • PEACEBUILDING
  • PARENTING COORDINATION
  • FAMILY GROUP CONFERENCING
  • SPIRITUAL HEALING
  • 1. Art
  • 2. Ritual and Prayer
  • 3. Deep Listening
  • 4. Circles
  • 5. Apology and Forgiveness
  • KEY POINTS
  • DISCUSSION QUESTIONS AND EXERCISES
  • ROLE-PLAY 7.1: "WET FOOT, DRY FOOT"-DEEPLISTENING PRACTICE
  • ROLE-PLAY 7.2: "PEYOTE PLACE"-WHENRITUALS CLASH
  • ROLE-PLAY 7.3: "INTERN, OUT OF TURN"-TIME TO APOLOGIZE?
  • MAJOR ASSIGNMENTS
  • ASSIGNMENT 7A: HURRICANE XENA
  • ASSIGNMENT 7B: MAME AND FRITZ
  • 8 Conclusion
  • STRATEGIES, TECHNIQUES, SKILLS, MODELS, OR PROFESSION
  • QUALIFICATIONS
  • DESIGNING CONFLICT RESOLUTION SYSTEMS
  • AN INTEGRATIVE MODEL OF PRACTICE
  • SUPPORTING DEVELOPMENT OF CONFLICT RESOLUTION
  • 1. Training CR Practitioners
  • 2. Public Education and Promotion
  • 3. Planning and Developing CR Programs
  • 4. CR Associations
  • 5. Public Policy Development
  • PARTING THOUGHTS
  • KEY POINTS
  • DISCUSSION QUESTIONS AND EXERCISES
  • Appendix 1 Decision Trees
  • DISCUSSION QUESTIONS AND EXERCISES
  • ROLE-PLAYA1.1:"JOINTDECISIONTREE-CASEY'SCASE"
  • ROLE-PLAY A1.2: "PENELOPE'S AIDS DECISIONS"
  • Common Facts
  • Penelope's Confidential Facts
  • Ahmad's Confidential Facts
  • Appendix 2 Sample Assignment and Process Recording
  • 1. Heading
  • 2. Introduction
  • 3. Preparation
  • 4. Overview of the Intervention
  • 5. Process Recording
  • 6. Critique
  • 7. Conclusion
  • References
  • Appendix 3 Metaphoric Storytelling
  • "SEEKING CREATIVE SOLUTIONS"
  • "STRENGTH FROM WEAKNESS"
  • "HOW FEAR SOUNDS LIKE ANGER"
  • CREATING YOUR OWN METAPHORS
  • Appendix 4 Additional Resources
  • JOURNALS
  • RESEARCH INSTITUTES AND DATABASES
  • PROFESSIONAL ASSOCIATIONS
  • VIDEOS
  • CODES OF ETHICS
  • CONFLICT RESOLUTION PRACTICE OPPORTUNITIES
  • Glossary
  • References
  • Index

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