RESOLVING CONFLICT provides a step-by-step guide to the unique E-R-I method of conflict resolution. It's based on dealing with the negative emotions, using the reason to understand the situation and consider alternative conflict resolution strategies, and employing the intuition to come up with alternatives and decide on the best approach. In time, this model becomes second nature, so it can be easily applied in any situation.
The book features a wide range of hands-on techniques and examples, with chapters that explore:
- assessing major conflicts and determining their causes
- tools of communication, negotiation, and empathy
- creating alternatives and finding solutions
- ways of turning conflicts into creative opportunities
- dealing with both work and personal conflicts
- making conflict management a part of your life.
GINI GRAHAM SCOTT, PhD, is a nationally known writer, consultant, speaker, and workshop leader, specializing in business and work relationships and professional and personal development. She is the founder of Changemakers Publishing and Writing and has published over 50 books on diverse subjects. She has received national media exposure for her books.
Sprache
Produkt-Hinweis
Broschur/Paperback
Klebebindung
Maße
Höhe: 229 mm
Breite: 152 mm
Dicke: 14 mm
Gewicht
ISBN-13
978-1-949537-66-6 (9781949537666)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Klassifikation
GINI GRAHAM SCOTT, Ph.D., J.D., is a nationally known writer, consultant, speaker, and seminar leader, specializing in business and work relationships, professional and personal development, social trends, and popular culture. She has published over 50 books with major publishers. She has worked with dozens of clients on memoirs, self-help, popular business books, and film scripts. Writing samples are at www.ginigrahamscott.com and www.changemakerspublishingandwriting.com. She is a Huffington Post regular columnist, commenting on social trends, business, and everyday life at www.huffingtonpost.com/gini-graham-scott.
She is the founder of Changemakers Publishing, featuring books on work, business, psychology, social trends, and self-help. It has published over 150 print, e-books, and audiobooks. She has licensed several dozen books for foreign sales, including the UK, Russia, Korea, Spain, and Japan.
She has received national media exposure for her books, including appearances on Good Morning America, Oprah, and CNN.
Her books on business relationships and professional development include:
Mind Power: Picture Your Way to Success )
The Empowered Mind: How to Harness the Force Within You
Affirmations
Turn Your Dreams into Reality
Resolving Conflict (
Scott is also active in a number of community and business groups, including the Lafayette, Pleasant Hill, and Danville Chambers of Commerce. She is a graduate of the prestigious Leadership Contra Costa program, is a member of two B2B groups in Danville and Walnut Creek, and a BNI member. She is the organizer of six Meetup groups in the film and publishing industries with over 5000 members in Los Angeles and the San Francisco Bay Area. She does workshops and seminars on the topics of her books.
She received her Ph.D. from the University of California, Berkeley, and her J.D. from the University of San Francisco Law School. She has received several MAs at Cal State University, East Bay, including her latest in Communication.
