This book will appeal primarily to postgraduate business studies students who seek to better understand how to use technology to improve organizational performance. It provides insights into how technology can both positively and negatively influence the way we create, share, and act upon information and knowledge. Taking as a starting point the premise that we now live and operate in a knowledge intensive, information-driven world, where data is arguably the most valuable resource any organization possesses, it argues that we cannot see technology simply as a commodity or a cost to the business. Therefore, every organizational decision-maker must be more aware of the impact technology can have on the knowledge practices and habits of employees, building and sustaining collaborative relationships, and the ability to realise strategic goals in a dynamic and highly competitive environment.
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Dr Stephen McLaughlin has spent the last 15 years working in academia, having been involved in the design and delivery of courses for undergraduate, postgraduate and executive education. Prior to this, he spent over 20 years working in management positions in both the public and private sectors. As an academic, his research interests centre on developing a better understanding of how to align technology and business strategy, and assessing the business value of technology in a knowledge economy. From a more pragmatic, action-orientated perspective, he has also led research for a number of FTSE 100 companies in the areas of identifying knowledge and innovation barriers within complex organizations, and developing frameworks for assessing service innovation capability. His publications include articles in journals such as the Journal of Knowledge Management, Journal of Business Strategy, the International Journal of Knowledge Management, and the European Management Journal.
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