Tools and Strategies for Optimal Patient Care
Springer Publishing Co Inc
  • erschienen am 30. Januar 2017
  • Buch
  • |
  • Softcover
  • |
  • 410 Seiten
978-0-8261-3232-1 (ISBN)
Including all of the information necessary for safe, competent practice, this is a practical, hands-on educational and training resource for nurses working in telephonic health care settings. It delivers the requisite tools and instruction for optimizing patient communication, performing assessments, and providing effective care of chronic conditions. Moving step-by-step from simple to complex information, the resource de-mystifies the process of telephonic nursing care and describes numerous tools such as learning outcomes, algorithms, exercises to reinforce learning, case studies, and critical thinking questions that help readers develop and hone telehealth nursing skills.The text addresses such challenges as actively listening to the patient 'between the lines' in the absence of an in-person examination, discerning the right questions to ask, performing a comprehensive health assessment using only one's sense of hearing, alleviating stress regarding limited assessment resources, and more. It discusses the advent and growing importance of telehealth nursing as a care model, ""must-have"" considerations for treating patients telephonically, special lifespan and mental health concerns, implications for veteran's health care, diagnostic tools, and abundant patient teaching methods. Also included are invaluable clinical pearls from those who have been 'in the trenches' along with a review of body systems and disease processes.Key Features:Helps nurses understand the keys to successful telehealth nursingTeaches enhanced, specialized communication techniques including ""active listening""Guides nurses in assessing patients using only sense of hearing/active listeningIncludes case studies, algorithms, patient teaching resources and moreThird place winner in the 2017 American Journal of Nursing awards.
  • Englisch
  • New York
  • |
  • USA
  • Für Beruf und Forschung
  • Höhe: 232 mm
  • |
  • Breite: 155 mm
  • |
  • Dicke: 21 mm
  • 544 gr
978-0-8261-3232-1 (9780826132321)
0826132324 (0826132324)
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Dawna Martich, MSN, RN, received her bachelor's and master's degrees in nursing from the University of Pittsburgh and has been practicing as a nursing education specialist for adult learners for three decades. After working in neurology, postanesthesia recovery, home care, and physician practice management, she served as a direct telephonic nursing care provider for an organization with a satellite office in Pittsburgh, Pennsylvania.

Shortly thereafter, Ms. Martich became one of several training managers for a telephonic organization. Although the organization had a specific computerized clinical documentation system, it lacked approaches to help nurses transition from direct care to the telephonic care environment. After orienting hundreds of telephonic nurses in Pittsburgh, Arizona, Hawaii, Seattle, and Baltimore, it became clear that telephonic nursing care would stay as a viable avenue in the health care industry. She structured approaches to help nurses fine-tune their communication skills and develop an ease with computerized documentation.

Ms. Martich's other experience includes preparing student learning materials and ancillary materials for nursing publications and creating NCLEX-style practice questions for students preparing to sit for the state board of nursing examination. She has actively participated in creating content for online learning courses for RN-BSN, RN-MSN, and RN-DNP programs. She also served as the director of continuing nursing education for an online continuing education company, ensuring that learning material adhered to the American Nurses Credential Center criteria. Her most recent accomplishments include consulting to aid a start-up personal care agency with policies, procedures, quality improvement, human resources, and financial management functions. She can be reached via e-mail:

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