Serviceology for Services

7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings
 
 
Springer (Verlag)
  • 1. Auflage
  • |
  • erschienen am 14. Februar 2020
 
  • Buch
  • |
  • Softcover
  • |
  • 324 Seiten
978-981-15-3117-0 (ISBN)
 
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
1st ed. 2020
  • Englisch
  • Singapore
  • |
  • Singapur
  • Für Beruf und Forschung
  • 39 s/w Abbildungen, 80 farbige Abbildungen
  • |
  • 80 Illustrations, color; 39 Illustrations, black and white; XI, 309 p. 119 illus., 80 illus. in color.
  • Höhe: 235 mm
  • |
  • Breite: 155 mm
  • |
  • Dicke: 17 mm
  • 493 gr
978-981-15-3117-0 (9789811531170)
10.1007/978-981-15-3118-7
weitere Ausgaben werden ermittelt

Hospitality Management.- Service Innovation and Employee engagement.- Service Marketing and Consumer Behavior.- Customer Experience and Service Design.- Service Engineering and Implementation.

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