Saying it Right deals with the techniques and processes necessary to transmit and understand messages from people inside and outside of organizations. It looks at problems that can impede communication and outlines methods for understanding others. Important in this understanding are how people perceive the world, what they need to motivate them, what channels they prefer, and the predictable patterns of distress they exhibit when they do not get their needs met positively.
Michael Gilbert, Ed. D., is a former school administrator and university professor of educational leadership, with an active professional career spanning 45 years. He has been involved in researching and consulting on communication and interaction for the past 35 years.
With Saying it Right, Gilbert has provided the definitive guide on understanding the nature, purpose, and power of interpersonal communication. Even better, this book offers a blueprint for applying this behavioral technology with all different personality types. A must-have for any leader.--Nate Regier, PhD, CEO of Next Element; author, "Beyond Drama, Conflict Without Casualties, and Seeing People Through" If you adhere to the fact that effective communication is a requisite skill for effective leadership, then Saying It Right: Tools for Deft Leadership is a must have reference for your library. Michael Gilbert provides his readers with a literal toolbox of techniques for effective communication. Each technique is designed to enhance leadership skills, listening skills, and help leaders engage in garble-free messaging. This book provides a blueprint for success and will serves as a tremendous resource for all who read it.--Thomas L. Williams, EdD, Professor Emeritus Department of Teacher Education California State University, Sacramento I have known Dr. Michael Gilbert for many years and have come to value his clear thinking and succinct way of transmitting knowledge. He is a man of integrity with a broad and deep understanding of human behaviour. If you do not know him, you will discover how he adds value, in the pages of this book. If you know him already, you will want to read this latest offering.--John Parr, MSc, Process Communication Model Certifying Master Trainer, Emotional Assertiveness CMT, CQSW, CTA (P) The "organizational insanity" of education institutions is played over and over again as leaders continue to look for inputs to solve problems related to gaps in program implementation and inefficiency. Michael Gilbert reminds us that the time and effort put into effective communication will do more to create and sustain thriving organizations than the abundance of programs and applications in which we so readily invest.--John D. Tackett, EdD, Superintendent, Lonoke (Arkansas) School District
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