This pocket guide is a handy reference to the key information on ISO/IEC 20000. It features an overview of the purpose of the standard and shows how to use it. It explains qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20000's customer-driven approach to ensure your IT service management processes align with the needs of your business.
Auflage
Sprache
Verlagsort
Zielgruppe
Maße
Höhe: 178 mm
Breite: 111 mm
Dicke: 5 mm
Gewicht
ISBN-13
978-1-84928-314-4 (9781849283144)
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Schweitzer Klassifikation
David Clifford is a director of Pace Harmon, an international advisory firm headquartered in the USA. He has contributed to a number of publications about IT service management, writing about ITIL (R), service agreements and international standards. He also initiated and contributed to the development, and assisted with the promotion, of EXIN's IT Service Management qualification program based on ISO/IEC 20000. He is currently Chair of the BSi committee on IT governance (ISO/IEC 38500) and contributes to the development of the IT service management standard ISO/IEC 20000 and BPO for IT enabled services (ISO/IEC 30105).
1: Background
2: Key Stakeholder Bodies
3: Qualification Programmes
4: Compliance and Certification
5: Certification Schemes
6: Scope of Assessment
7: Relationship with other Standards
8: The Future of ISO/IEC 20000
