ITIL® Foundation Essentials ITIL 4 Edition

The ultimate revision guide
ITGP (Verlag)
  • 2. Auflage
  • |
  • erschienen am 9. April 2020
  • Buch
  • |
  • Softcover
  • |
  • 92 Seiten
978-1-78778-213-6 (ISBN)
ITIL® 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts.
Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:

Provides definitions of the key terms and concepts used in ITIL 4;

Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and

Explains the key figures and diagrams in the ITIL syllabus.

This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:

Replacing 'change control' with 'change enablement' throughout;

The removal of 'IT' from the definition of a change; and

Updating definitions for customer, sponsor and user.

Start preparing for your ITIL Foundation exam - order your copy today.

ITIL® is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.
2. Auflage
  • Englisch
  • Broschur/Paperback
  • |
  • Klebebindung
10 Illustrations
  • Höhe: 196 mm
  • |
  • Breite: 127 mm
  • |
  • Dicke: 10 mm
  • 113 gr
978-1-78778-213-6 (9781787782136)
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